Technical Product Manager, AI Platform

Description

About Us:

At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligent personalised digital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartly and at scale.

As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together. Our values guide how we lead innovate and connect. They are the behaviours that bring our mission and vision to life every day in every interaction.

As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital experiences.

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About the Role:

This is a chance to build the platform beneath the platform. Every AI experience Sitecore ships from specialized agents to agentic workflows to brand-aware content generation runs on a common foundation of scalable AI services a shared context layer and headless APIs. That foundation is what youll own.

Agents without context guess; agents grounded in Sitecores context layer know: what exists whats allowed what works and whats on-brand. As Technical Product Manager for the AI Platform youll drive the roadmap for the MCP infrastructure the Knowledge Graph powered context services and the headless APIs that let agents applications and an ecosystem of partners build on Sitecore. Youre not building one AI feature; youre building the substrate that makes every AI feature possible reliable and enterprise-grade.

What You Will Do:

• Own the roadmap for Sitecores MCP layer: the unified gateway and the MCP servers that expose platform capabilities as tools resources and prompts to agents inside and outside Sitecore
• Drive the context layer: graph-powered services that ground AI in each customers content brand taxonomy and performance data plus the schema and enrichment APIs that let partners extend it
• Define and scale headless AI services (the LLM proxy agent-facing APIs shared inference and retrieval services) consumed by every product team building agentic experiences
• Design and implement evaluation frameworks that measure the quality reliability and cost of AI services and make those metrics the basis for release decisions
• Champion observability performance and multi-tenant scalability as first-class product requirements not afterthoughts
• Drive early adoption with internal product teams customers and partners using their feedback loops to shape platform contracts before they harden
• Shape AI-first ways of working across the organization modelling how AI-driven processes scale product management engineering and delivery

What You Need to Succeed

• Proven experience in platform or API product management ideally with AI platforms data systems or developer-focused products where other teams are your customers.
• Strong technical understanding of APIs knowledge graphs MCP or comparable tool-use protocols and modern AI/ML concepts
• Ability to design and apply evaluation and performance frameworks for complex probabilistic systems
• Skilled in stakeholder management and cross-functional collaboration across engineering data and business teams
• Analytical mindset with experience using data and telemetry to guide decisions
• Excellent communication skills capable of translating technical concepts into clear business values
• An AI-first mindset: you always seek opportunities to scale the organization through AI-driven processes and you apply that to your own ways of working

Additional Skills That Could Set You Apart:

• Youve shipped headless APIs SDKs or MCP servers used by external developers or partners
• Youve built a context layer knowledge graph or semantic data platform in production
• Hands-on experience with agentic architectures multi-agent orchestration or retrieval-augmented generation (RAG).

Equal Opportunities at Sitecore

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race colour ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.