Technical Account Manager
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Job Summary
Our client a growing Irish technology company based in County Clare is seeking a Technical Account Manager to join their team. This role is ideally suited to an experienced IT Engineer Systems Administrator or Senior Technical Support Engineer looking to transition into a more customer-facing position while remaining deeply involved in technical delivery.
You will act as the primary technical contact for a portfolio of customers providing expert guidance across IT infrastructure cloud networking and cybersecurity environments. You will work closely with clients and internal teams to support project delivery resolve technical issues and ensure the ongoing success of deployed solutions.
Key Responsibilities
Act as the technical lead and trusted advisor for assigned customers.
Provide hands-on expertise across infrastructure cloud networking and security technologies.
Support project delivery and ensure smooth transition into operational support.
Collaborate with Sales Projects and Service teams on technical design escalation and delivery.
Maintain accurate documentation asset registers and licensing records.
Conduct regular customer reviews and identify technical improvement opportunities.
Drive efficiency improvements through automation and best practices.
About You
Proven experience in an IT Engineering Systems Administration Infrastructure or Senior Technical Support role within an MSP or IT services environment.
Strong technical knowledge of Microsoft technologies cloud platforms (e.g. Azure) networking cybersecurity and IT infrastructure.
Experience supporting and troubleshooting complex customer environments.
Strong communication skills with the ability to explain technical concepts clearly.
Excellent problem-solving skills and a proactive customer-focused approach.
Experience withtools such as Halo Hudu Ninja or similar is desirable.
Essential Requirements
Full Irish Driving Licence is mandatory this role involves regular customer site visits across Ireland.
Must have valid permission to work and reside in Ireland EU passport holder or current Stamp 4 visa is required.
To arange a confidential discussion and to learn more abouth the company and the position please apply.
Required Experience:
Manager
About Company
SureCandidate Recruitment is a boutique recruitment agency serving the Finance, Sales, Software and IT industries with recruitment offices in Dublin, Cork and Limerick.
