Support Manager

Location:Dublin 1 / with some remote flexibility
Reports To: CEO
Hours:35 Hours Per Week. Permanent contract following satisfactory 6-month probationary period.

Organisation Overview

Fighting Blindness is a national charity committed to advancing research into degenerative sight loss while providing practical and emotional support to those affected. The Insight Counselling Service delivers tailored high-quality counselling and support services to individuals living with sight loss alongside peer support and wellbeing initiatives.

Role Overview

This role is designed for a fully accredited therapist with strong clinical expertise and the operational skills to manage administrative aspects of a support service. The Support Manager will serve as the first point of contact for clients manage some day-to-day operational and administrative functions with existing internal support and provide clinical support to the Insight Counselling Service.

The ideal candidate will combine a clinical skillset with operational and organisational experience ensuring that the service runs efficiently while maintaining the highest standards of client care.

Key Responsibilities

Clinical Responsibilities:

• Serve as the first point of contact for client enquiries intake and referrals.

• Ensure the highest clinical governance standards and monitor a small cohort of outside counsellors

• Ensure adherence to ethical and professional standards as set by relevant governing bodies (PSI IACP IAHIP).

Operational & Administrative Responsibilities:

• Manage day-to-day operations of the Insight Counselling Service including scheduling client communications and service coordination.

• Maintain and update client records waiting lists and relevant documentation.

• Support recruitment onboarding and management of contracted counsellors and volunteers.

• Assist in reporting activity and outcomes to the funders as required.

• Help identify efficiencies and improvements in service delivery and administrative processes.

Additional Responsibilities:

• Collaborate with the wider team to deliver and promote a high-quality integrated support service.

• Complete funding and grant applications providing operational and clinical input where required.

Essential Skills & Experience

• Fully accredited therapist (PSI IAHIP IACP or equivalent).

• Minimum of 3 years clinical experience.

• Experience in providing therapy to adults; experience with clients with visual impairment is highly desirable.

• Strong organisational and administrative skills including experience managing client-facing services.

• Excellent communication interpersonal and problem-solving skills.

• Ability to work independently while maintaining alignment with organisational policies and clinical governance standards.

• Knowledge of relevant legislation and safeguarding requirements (e.g. Children First Adult Safeguarding GDPR).

Personal Attributes

• Professional approachable and client focused.

• Ability to balance clinical expertise with operational and administrative responsibilities.

• Proactive organised and able to manage multiple priorities in a small team environment.

Application Process:
Please include your CV and Cover letter

Enquiries: email

Closing date:13th July 2026