Student Advisor

Role: Student Advisor

Reports to: Student Services Manager Dublin

Location: Dublin Ireland

Remuneration: 33500 per annum

Description:

ILSC Education Group is a global leader in language education with schools across Canada USA Australia and India and now expanding into Ireland with our new Dublin campus which is co-branded with Berlitz. For over 30 years ILSC has been helping students from around the world achieve their academic professional and personal goals through transformative learning experiences.

Building on the 125 year history of Berlitz operations in Dublin our ambition is to create a dynamic student-centered environment that combines ILSCs global expertise with Irelands vibrant cultural setting making the school a hub of international exchange innovation and growth.

The Student Advisor role is responsible for a variety of functions including student advising and operational support. This is afull-time position (40 hours per week) Monday to Friday with working hours between 8:30 a.m. and 5:30 p.m.

*The position is based at the Dublin campus and does not offer a work-from-home option.

Job Duties:

The duties of this position include but are not limited to:

• Provide front-line support and guidance to international students
  throughout their study journey.
• Support students on academic programs timetables progression
  options and general course enquiries.
• Support students with required documentation for immigration
  registration and Irish bank account setup.
• Assist students with cultural adjustment and integration into life in Ireland.
• Respond to student enquiries via email phone and in person in a
  professional and timely manner.
• Maintain accurate student records while ensuring compliance with school
  policies and regulatory requirements.
• Support the academic team to ensure a positive student experience.
• Support student welfare by identifying issues early and referring students
  to appropriate services when needed.
• Assist with student orientation events and on-campus activities.
• Promote a welcoming inclusive and supportive campus environment.
• Support operations manager system and processes
• Provide accurate and timely information to students via phone email and in person
• Respond to student questions and concerns resolving issues where possible or referring students to the correct team.
• Assist the Student Services Manager and Academic team with assigned administrative and operational tasks
• Attend staff meetings and training sessions as assigned to ensure ongoing professional development and effective communication.
• Other duties as assigned.

Essential Qualifications Skills and Attributes:

• Experience working in an international school/college
  
• Demonstrated customer service skills
• Outstanding organizational skills
• Excellent communication and interpersonal skills
• Excellent technical skills (database Microsoft 365)
• A passion for education and sensitivity to the cultural and language issues
  facing our overseas students
• Ability to work independently and as part of a team
• Fluency in written and spoken English is a must
  
• Second language is a big plus (i.e. Spanish/Portuguese) to support students
  

Contact Information:

While we thank all applicants only those who are shortlisted will be contacted.

About ILSC ELS Greystone College & Greystone Institute

A world leader in language education & vocational training ILSC Education Group which opened its first language school in Vancouver Canada in 1991 and Greystone College in 2002 offers life-changing educational experiences in Canada Australia Ireland and India some of the worlds most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver BC Canada ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world in Vancouver Toronto and Montréal Canada; New Delhi India; and Brisbane Sydney Melbourne Adelaide and Perth Australia; and Dublin Ireland; as well as two online language schools ILSC HELLO and ILSC 2025 ILSC Education Group launched Greystone Institute a new Higher Education provider in Brisbane.

In early 2022 ILSC Education Group joined forces with ELS Educational Services bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961 when ELS Educational Services opened its first school in Washington DC ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners across the USA.

Our mission is to provide our global community with transformative learning living and work experiences by offering the finest language career and higher education programs.

Our Core Values

PASSION:To enrich & transform peoples lives

INNOVATION:To evolve through creativity & diversity.

RESPECT:To treat everyone with compassion & dignity.

COLLABORATION:To build community & achieve more together.

INTEGRITY:To act responsibly & ethically in everything we do.

ELS ILSC Greystone College and Greystone Institute are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.

If you need assistance or an accommodation due to a disability you may contact HR at .

Required Experience:

Unclear Seniority