Strategy and Growth Manager
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Job Summary
Strategy &GrowthManager
Practice:Accenture Song Service
Areas of Work:Customer Strategy & Growth Manager
Career Level:07 - Manager
Location:Dublin Ireland
Years of Exp:6 years
About Accenture & Accenture Song
Accenture is a leading professional services company thatprovidesa wide range of services including strategy and consulting data and analyticstechnologyand operation services worldwide. With our thought leadership and culture of innovation we apply industryexpertise diverse skill sets and next-generation technology to each business challenge.
Accenture Song is our customer organisation and workswith clients across their marketingsalesand services functions. Wecreate growth through relevance for our clients and provide a creative playground of imaginationandtechnology. TheService Teamis part ofAccenture Songand is dedicated tohelping clients defineplanand deliver changes thatimpactend customers and the front-officeincluding:
Moving organisations to a more customer-centric modeland creating compelling customer propositions
Redefining customer journeys and personalising interactions using multi-channel strategies
Utilising the power of customer data to optimise customer engagements
Blending physical and digital engagement models to give customers a seamless service model
Usingnew technologies& platforms to deliver business and operating models change
About the Role
Youlllead high-performing teams on large-scale transformation programmes helping clients use leading technologies to improve customer experience create measurable growth and build lasting customer relationships.Werelooking for a manager-level practitioner who can shape strategy lead delivery and build trusted relationships across client and Accenture teams. Yourexpertiseand skills should include the following focus areas.
AI &Digital Transformation
Identifyingshapingand deliveringAI-enabled opportunities to transform customer experiences improve operational efficiency and unlock new sources of growth
Leading front-office operating model change for B2B and B2C organisations from strategy through to implementation
Identifyinggrowth opportunities sizing value potential and shaping client strategies to deliver them
Translating strategic vision into clear prioritised roadmaps with accountable milestones owners and outcomes
Designing and quality-assuring customer-facing propositions offerings and pricing strategies
Owning digital transformation workstreams including business case development value tracking risk management and delivery of customer experience or cost-to-serve improvements
Customer-Centricity
Designing and leadingthe delivery of AI-enabled customer engagement and personalisation solutions that enhance customer experiences and business outcomes
Leading customer-centric process redesign using creativity design thinking research insight and commercial rigour
Embedding new ways of working in client organisations including adoption planning governance and change enablement
Designing andfacilitatingsenior stakeholder workshops that drive alignment decision-making and momentum
Interpersonal Skills & Ways of Working
Excellent analytical problem-solving storytelling and executive communication skills
Proven experience managing risks dependencies budgets and senior stakeholder relationships in complex delivery environments
Ability to lead diverse cross-functional teams across all project stages from sales and shaping through to delivery and value realisation
Strong familiarity with agile delivery product-oriented ways of working and transformation governance frameworks
Your experience:
6 years experience in customer strategy growth service transformation or front-office operating model change
Experience shaping or delivering AI-enabled transformation initiatives is desirable.
Track recordof leading teams or workstreams in the design and delivery ofcustomer-impacting transformation programmes
Experience developing client relationships shaping proposals contributing to business development and supporting sales conversations
Design Thinking practitioner; certification in Project Management and/or Agile Methodologies desirable
Bachelors degree or equivalent experience in a related discipline
Experience in management consulting is highly regarded; manager-level consulting experience is preferred
Role benefits
Competitive base salary
Extensive benefits package including pension private health insurance discounted gym membership
Emergency caring facilities and 2 days leave per year for charitable work of your choice.
Flexible working arrangements can be discussed depending on the position.
Does this appeal to you If so we want to hear from you!
Apply using the following link:
If you have anyparticular requirementsin the recruitment process please let us know so we canlook intoany necessary adjustments.Contact us at
Accenture is a global professional services company with leading capabilities in digitalcloudand security. Combining unmatched experience and specialised skills across more than 40 industries we offer Strategy and Consulting Interactive.
About Accenture
Accenture is a leading global professional services company that helps the worlds leading businesses governments and other organizations build their digital core optimize their operations accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791000 people serving clients in more than 120 countries. Technology is at the core of change today and we are one of the worlds leaders in helping drive that change with strong ecosystem relationships. We combine our strength in technology and leadership in cloud data and AI with unmatched industry experience functional expertise and global delivery capability. Our broad range of services solutions and assets across Strategy & Consulting Technology Operations Industry X and Song together with our culture of shared success and commitment to creating 360 value enable us to help our clients reinvent and build trusted lasting relationships. We measure our success by the 360 value we create for our clients each other our shareholders partners and communities.Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status sexual orientation gender identity or expression marital status citizenship status or any other basis as protected by applicable rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities
Required Experience:
Manager
About Company
About Accenture Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and ... View more
