Customer Strategy and Growth Consultant
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Job Summary
Customer Strategy & GrowthConsultant
Practice:Accenture Song Service
Areas of Work:CustomerStrategy& GrowthConsultant
Career Level:09 - Consultant
Location:Dublin Ireland
Years of Exp:3 years
About Accenture & Accenture Song
Accenture is a leading professional services company thatprovidesa wide range of services including strategy and consulting data and analyticstechnologyand operation services worldwide. With our thought leadership and culture of innovation we apply industryexpertise diverse skill sets and next-generation technology to each business challenge.
Accenture Song is our customer organisation and workswith clients across their marketingsalesand services functions. Wecreate growth through relevance for our clients and provide a creative playground of imaginationandtechnology. TheService Teamis part ofAccenture Songand is dedicated tohelping clients defineplanand deliver changes thatimpactend customers and the front-officeincluding:
Moving organisations to a more customer-centric modeland creating compelling customer propositions
Redefining customer journeys and personalising interactions using multi-channel strategies
Utilising the power of customer data to optimise customer engagements
Blending physical and digital engagement models to give customers a seamless service model
Usingnew technologies& platforms to deliver business and operating models change
About the Role
Youllwork within high-performing teams on large-scale transformation programmes helping clients use leading technologies to improve customer experience and build lasting relationships.Yourexpertiseand skills should include the following focus areas:
AI&Digital Transformation:
Leveraging AI automation and emerging technologies to redesign customer experiences improve operational efficiency and unlock new sources of growth
Front-office operating model change for B2B and B2C organisations
Identifyinggrowth opportunities and shaping strategies to deliver them
Translating strategic vision into a clear roadmap for change
Designing customer-facing propositions offerings and pricing strategies
Supporting digital transformation deliveryincluding building and tracking business casesand measuring value through improved customer experience or reduced cost-to-serve
Customer-Centricity:
Supporting the delivery of AI-enabled customer engagement and personalisation solutions that enhance customer experiences and business outcomes
Customer-centric process redesign using creativity and design thinking
Introducing new ways of working to client organisations
Leading andfacilitatingdesign workshops
Interpersonal Skills & Ways of Working:
Strong analytical problem-solving and communication skills
Experience managing risks and engaging senior stakeholders
Ability to work with diverse cross-functional teams across all project stages from proposal through to delivery
Familiarity with agile delivery and frameworks
Your experience:
3 years experience in design and delivery of customerimpactingtransformations or front-office operating model change
Exposure to AI automation personalisation or emerging technology-enabled transformation initiatives is desirable.
Design Thinking practitioner
Certification in Project Management desirable
Certification in Agile Methodologies desirable
Bachelors degree or equivalent experience in a related discipline
Experience in management consulting is highly regarded
Role benefits
Competitive base salary
Extensive benefits packageincludingpension private health insurance discounted gym membership
Emergency caring facilities and 2 days leave per year for charitable work of your choice.
Flexible working arrangements can be discussed depending on the position.
Does this appeal to you If so wewantto hear from you!
Apply using the following link:
If you have anyparticular requirementsin the recruitment process please let us know so we canlook intoany necessary adjustments.Contact usat
Accenture is a global professional services company with leading capabilities in digitalcloudand security. Combining unmatched experience and specialised skills across more than 40 industries we offer Strategy and Consulting Interactive Technology and Operations servicesall powered by the worlds largest network of Advanced Technology and Intelligent Operations centres. Our 721000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries. We embracethe power of change to create value and shared success for our clients people shareholders partners and communities. Visit us at.
About Accenture
Accenture is a leading global professional services company that helps the worlds leading businesses governments and other organizations build their digital core optimize their operations accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791000 people serving clients in more than 120 countries. Technology is at the core of change today and we are one of the worlds leaders in helping drive that change with strong ecosystem relationships. We combine our strength in technology and leadership in cloud data and AI with unmatched industry experience functional expertise and global delivery capability. Our broad range of services solutions and assets across Strategy & Consulting Technology Operations Industry X and Song together with our culture of shared success and commitment to creating 360 value enable us to help our clients reinvent and build trusted lasting relationships. We measure our success by the 360 value we create for our clients each other our shareholders partners and communities.Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status sexual orientation gender identity or expression marital status citizenship status or any other basis as protected by applicable rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities
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About Company
About Accenture Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and ... View more
