Site Reliability Engineer III (SRE) Guidewire Cloud Platform (Application)

Summary

Summary



About GuidewireAt Guidewire we deliver the software that Property and Casualty (P&C) insurance companies rely on to protect their customers during crises natural disasters accidents and cyber risks. Our core applications enable insurers to sell and underwrite policies settle claims and bill their customers. We also offer a suite of innovative products for data management digital portals and predictive of insurers worldwide use Guidewires products running on our cutting-edge Guidewire Cloud Platform to handle billions of dollars in business. We are dedicated to providing the tools and technology that help insurers protect and support their customers when they need it OpportunityWe are seeking a Site Reliability Engineer III who is eager to contribute to the transformation of the insurance industry with our leading cloud platform. As a member of the SRE-Application team youll play a critical role in ensuring the reliability performance and scalability of applications running on our Guidewire Cloud Platform. This position offers a unique opportunity to apply your skills in automation software engineering and operational discipline to support our cloud-based solutions.

Job Description

• Work with development teams to troubleshoot and resolve issues minimizing customer impact.

• Develop and maintain automated runbooks to manage issues proactively.

• Apply engineering principles and automation to enhance our operating environments.

• Monitor and improve the reliability and performance of applications on the Guidewire Cloud Platform.

• Use your software engineering expertise to optimize systems and reduce manual toil.

• Document incidents and develop processes to prevent future occurrences.

• Stay current with industry trends tools and best practices in site reliability engineering.

• Foster a culture of innovation learning and continuous improvement.

• Participate in on-call rotations to ensure the availability and reliability of our services.

• Experience as an SRE or similar role with a focus on improving system reliability.

• Strong problem-solving skills and the ability to analyze complex systems and devise effective solutions.

• Effective collaboration and communication skills to work cross-functionally and document processes clearly.

• Experience with automation monitoring and performance optimization tools and techniques.

• Commitment to maximizing uptime scalability and delivering an exceptional end-user experience.

• Passion for technology and a desire to continuously learn and grow your skills.

• Alignment with Guidewires mission to leverage technology to help protect and support others.

• Software engineering background with experience in Python Go or Java following best practices (SOLID DRY KISS) and writing clean testable code

• Experience with designing and implementing SLIs SLOs and Error Budgets

• Familiarity with application performance monitoring (APM) and telemetry tools to maintain expected service levels for applications

• Experience troubleshooting and debugging distributed systems on cloud infrastructure

• Experience with CICD pipelines within K8S and legacy ecosystems

• Experience creating monitors dashboards and synthetic transactions in monitoring tools like Datadog

• Experience deploying and managing scalable infrastructure within AWS and Kubernetes ecosystems using Terraform and other cloud-native approaches

• Experience with infrastructure configuration management using tools such as GitOps Puppet or Ansible

• Good understanding of cloud networking security and vulnerability management with the ability to programmatically remediate infrastructure issues

• SRE Certification in one or more categories

• AWS Certification in one or more categories

• Experience with SQL database administration data pipelines performance tuning and schema design

• Familiarity with pipelining tools such as Team City Bitbucket Pipelines Jenkins or GitHub Actions

• Exposure to open-source distributed data processing frameworks such as Hadoop Apache Spark AWS RedShift etc.

• Experience with distributed systems including microservices and event-driven architectures

This is an opportunity to join a mission-driven company and make a real impact in the lives of people facing challenges. Youll work with cutting-edge technology collaborate with talented peers and grow your skills in a culture that values innovation teamwork and work-life balance. We offer competitive compensation comprehensive benefits and opportunities for career development.

If youre an SRE who combines deep technical expertise with a passion for problem-solving and a commitment to reliability wed love to hear from you. Join us in building the software that helps insurers care for their customers when they need it most.

This position requires participation in mandatory on-call rotations to ensure the availability and reliability of our services. This includes responding to incidents and alerts outside of regular business hours on weekends and during holidays as per the established on-call schedule. Candidates must be willing and able to fulfill this critical responsibility.

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About Guidewire

Guidewire is the platform P&C insurers trust to engage innovate and grow efficiently. We combine digital core analytics and AI to deliver our platform as a cloud service. More than 540 insurers in 40 countries from new ventures to the largest and most complex in the world run on Guidewire.

As a partner to our customers we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600 successful projects supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration localization and innovation.

For more information please visit and follow us on Twitter: @GuidewirePandC.

Guidewire Software Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace and believe that a diversity of perspectives abilities and cultures is a key to our success. Qualified applicants will receive consideration without regard to race color ancestry religion sex national origin citizenship marital status age sexual orientation gender identity gender expression veteran status or disability. All offers are contingent upon passing a criminal history and other background checks where its applicable to the position.