Site Reliability Engineer

As a Senior Azure Site Reliability Engineer you will play a critical role in ensuring the reliability availability and performance of ourVewSaaS platform hosted on Microsoft Azure.

You will work closely with Engineering DevOps and Infrastructure teams to design andoperatescalable resilient systems. This role is focused on automation observability incident response and continuous improvement ensuring our platformremains stable secure and operationally mature as it scales.

Responsibilities:

• Design implement andoperatehighly available scalable and fault-tolerant systems on Microsoft Azure.

• Define track and improve reliability metrics including service health indicators and operational performance reporting.

• Develop andmaintainInfrastructure as Code using Bicep ARM Terraform or similar tooling to ensure consistent and reproducible environments.

• Build automation for provisioning deployment scaling and operational workflows reducing manual intervention and operational toil.

• Enhance CI/CD pipelines in collaboration with DevOps to improve deployment safety reliability and efficiency.

• Implement andmaintainmonitoring logging tracing and alerting solutions to ensure real-time visibility and rapid issue detection.

• Define meaningful alerting strategies that reduce noise and improve response effectiveness.

• Lead incident response activities including structured troubleshooting stakeholder communication root cause analysis and post-incident reviews.

• Strengthen incident and problem management processes to improve SLA adherence and customer impact mitigation.

• Implement systemic improvements to prevent repeat incidents rather than applying short-term workarounds.

• Embed security and compliance best practices across infrastructure including access control encryption and policy enforcement.

• Drive continuous service improvement initiatives to enhance performance reliability efficiency and operational maturity.

• Collaborate closely with Development and QA teams to improve application resilience and supportability.

Key Requirements:

• Proven experience as a Site Reliability Engineer or in a similar reliability-focused role within a SaaS or cloud-native environment.

• Strong hands-on experience operating production workloads on Microsoft Azure acrosscompute networking storage and monitoring services.

• Infrastructure as Codeexpertiseusing Bicep ARM Terraform or similar tools.

• Strong automation and scripting capability (PowerShell essential;additionalscripting languagesadvantageous).

• Experience working with containerised environments (Docker) and orchestration concepts such as Kubernetes.

• Practical experience with observability tooling such as Azure Monitor Grafana Prometheus Datadog orOpenTelemetry.

• Strongunderstanding of structured incident response root cause analysis SLA/SLO concepts and reliability engineering practices.

• Knowledge of security best practices and compliance standards such as ISO27001 SOC 2 and GDPR.

• Strong problem-solving capability with the ability to troubleshoot complex distributed systems.

• Effective communication skills and ability to collaborate across engineering operations and business stakeholders.

• Azure certifications (e.g. Azure Administrator Associate Azure Solutions Architect Expert) are desirable.

Who we are:

DOCOsoft is a leading software and services provider to Lloyds of London and the broader London insurance market. Since our foundation we have grown to become one of the leading insurance software specialists in the London Insurance Market. We are a growing team of over 105 colleagues based in Dublin London Tokyo Portugal Spain Indiaand Poland.

Hereswhat we have to offer:

DOCOsoft aspires to be a market leader in the technologysectorand we are always looking for new ways to improve how we deliver value. We hire people who bring hard workenthusiasmand their own ideas.

We offer:

• 25 days Annual Leave

• Private pension

• Bonus scheme

• Private health

• Life assurance

Equal Opportunity Employer:

DOCOsoft is committed to building an inclusive and diverse team thatrepresentsa variety of backgroundsexperiencesand perspectives. We welcome applications from all suitably qualified candidates and do not discriminate on any legally protected grounds. If you require reasonable accommodation during any stage of the recruitment process please let us know.

Required Experience:

Senior IC