Service Supervisor

• At KONE our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry KONE provides lifts and escalators as well as solutions for maintenance andmodernisationto add value to buildings throughout their life cycle.
  

  At KONEwerelooking for aServiceSupervisor to lead our field service team ensuring we deliver safereliableand high-quality maintenance services to our customers every day.

  Youllplay a key role in leading and developing a team of Maintenance Technicians building strong customer relationships and ensuring operational safety and financial targets are consistently achieved.

  Whatyoullbe doing

  • Leadingcoachingand developing a team of Maintenance Technicians to deliver outstanding service and performance.

  • Building strong relationships with customers ensuring service commitments aremetand customer satisfactionremainshigh.

  • Driving a strong safety culture through field presenceauditsand compliance with KONE and industry standards.

  • Managing day-to-day service operations ensuring maintenance schedules responsetimesand operational KPIs are achieved.

  • Supporting business growth byidentifyingrepair opportunities improving customerretentionand contributing to service sales.

  Whatwerelooking for:

  • Experience leading or supervising operational or field-based teams.

  • A customer-focused mindset with excellent communication and relationship-building skills.

  • Strongorganisationalskills with the ability toprioritiseand make decisions in a fast-paced environment.

  • Commercial awareness with an understanding of operational performancecostsand service delivery.

  • A commitment to safety continuousimprovementand developing people.

  We offer a range of fantastic benefits to our employees including:

  • Excellent salary depending on experience

  • Annual bonus up to 10%

  • Company car or a van

  • Strong and clear progression so that you can reach your full potential

  • Kone training programs

  • Company Pension Scheme

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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Manager