Service Operations Coordinator

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At Hitachi Energys Grid & Power Quality Solutions and Service business in Europe (HBUEU) inclusion drives our culture of innovation and collaboration. Our market-leading technology and strong position within the energy transition enable us to support key growth sectors including e-mobility data centres renewable energy and hydrogen.

Were looking for an experienced Service Operations Coordinator with a strong background in SLA management service delivery coordination and operational support to help ensure the successful execution of field service activities across our growing e-mobility portfolio.

This is an excellent opportunity for someone who thrives in a fast-paced operational environment enjoys working with field engineering teams and has a proven ability to manage service performance against contractual commitments and customer expectations.

How Youll Make an Impact

• Own and coordinate service delivery activities against defined Service Level Agreements (SLAs).

• Monitor track and drive performance against response and resolution targets.

• Act as the key point of contact for service delivery and operational queries.

• Coordinate field engineers work schedules and resource allocation to ensure successful service execution.

• Escalate service risks and proactively manage activities to minimise SLA breaches.

• Support e-mobility field operations maintenance activities and repair programmes.

• Manage service documentation records and compliance requirements.

• Create review and maintain RAMS/RAMPS documentation to support safe project delivery.

• Raise purchase orders and coordinate the procurement of materials and equipment.

• Liaise with suppliers customers and internal stakeholders to ensure efficient operational delivery.

• Produce service performance reports and maintain accurate operational records.

• Support continuous improvement initiatives across service and operational processes.

• Provide administrative and operational support to managers and wider business teams as required.

Your Background

Essential

• Proven experience managing and coordinating activities within a Service Level Agreement (SLA) environment.

• Experience supporting field-based service maintenance engineering utilities telecommunications or infrastructure operations.

• Strong understanding of service performance metrics response times escalation processes and customer commitments.

• Experience scheduling resources coordinating engineers and tracking operational activities.

• Excellent organisational skills with the ability to manage multiple priorities simultaneously.

• Strong communication skills with the confidence to engage with stakeholders at all levels.

• Experience producing operational reports and maintaining accurate records.

• Proficient in Microsoft Office and service management systems.

Highly Desirable

• Experience within e-mobility EV charging infrastructure utilities energy or engineering environments.

• Experience creating or managing RAMS/RAMPS documentation.

• Procurement and materials ordering experience.

• Knowledge of field service management processes and service delivery best practice.

What We Offer

• Competitive salary and benefits package.

• 24 days annual leave plus bank holidays.

• Generous bonus scheme.

• Excellent pension and benefits programmes.

• Ongoing training and career development opportunities.

• A strong health safety and wellbeing culture.

• The opportunity to support critical infrastructure and contribute to the energy transition.

• An inclusive and collaborative environment where every employee can thrive.

Why Join Hitachi Energy

This is your opportunity to join a global leader at the forefront of the energy transition. Youll play a critical role in supporting operational excellence across innovative technologies that are shaping the future of e-mobility sustainable energy and critical infrastructure.

If you have a strong background in SLA management service coordination and operational delivery wed love to hear from you.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process Hitachi Energy uses digital and automated tools including Al-supported solutions to assist with activities such as application screening job matching and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process Hitachi Energy conducts pre-employment background checks that may include verification of employment history education criminal records and other relevant information in accordance with applicable laws.

For certain rolesparticularly those involving access to sensitive information financial responsibilities client data regulated environments or security-sensitive functionsadditional or more comprehensive background or security screenings may be required. These may include but are not limited to enhanced criminal history checks credit history reviews (where legally permissible) sanctions screening or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity and will always be conducted in compliance with applicable federal state and local laws. Candidates will be notified and where required asked to provide consent prior to the initiation of any such checks.