Service Engineer Manager

Are you an experienced IT leader with a passion for technology and people development We are seeking a Service Engineer Manager to lead a team of IT Field Support Engineers ensuring the delivery of high-quality technical support and a consistent technology experience across the region.

In this role you will be responsible for managing coaching and developing a team of Service Engineers while acting as a key escalation point for complex technical issues. You will work closely with both local and global technology teams to deliver excellent service drive continuous improvement and support the ongoing modernisation of technology services.

We are offering a hybrid working contract where you will be required to attend the Dublin Limerick or Belfast office 3 times per week so you must be comfortable and flexible with travel and commuting for project and team meetings.

Were looking for someone with proven people management experience and a strong background in computer technology. You will have hands-on expertise in troubleshooting desktop and laptop computers along with strong knowledge of Microsoft Windows Microsoft 365 (Office 365) macOS VMware Workspace ONE and other end-user technologies. Experience using remote support tools to diagnose and resolve issues on remote devices is essential.

The successful candidate will possess excellent communication skills both written and verbal and be confident building effective relationships with stakeholders at all levels. Youll be a proactive problem solver with a customer-focused approach capable of leading teams managing priorities and delivering an exceptional support experience.

If youre a people-focused IT leader with strong technical expertise and a passion for service excellence wed love to hear from you.

Additional Information :

At Sysco International everyone is welcome. We dont want you to fit our culture we want you to help define it and we actively celebrate the unique talents of each and every colleague. We dont just look at your CV were more focused on who you are and your potential. As part of our values we are committed to fostering a diverse and inclusive culture where everyone has a voice is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. Well do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process speak to our resourcing team who will be happy to support you. 

Remote Work :

No

Employment Type :

Full-time