Senior PSIRT Incident Responder

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Senior PSIRT Responder you will play a foundational role in scaling Docusigns newly formed Product Security Incident Response function. Partnering closely with our PSIRT Lead you will serve as the second-most senior technical authority on the team driving the coordination investigation and remediation of security vulnerabilities across our product and platform infrastructure. This is a high-autonomy high-impact role where you will deeply analyze application and cloud-based threats mentor growing team members and help shape the operational maturity of our vulnerability disclosure and bug bounty channels.

While leadership handles the majority of external relations you will serve as a technical subject matter expert who may occasionally interface directly with key customers or partners to provide technical clarity on high-priority inquiries.

This position is an individual contributor role reporting to the Director of Offensive Security.

Responsibility

• Co-lead the end-to-end lifecycle of product security incidents alongside the PSIRT Lead ensuring robust validation containment and root-cause remediation
• Investigate and analyze product and cloud-infrastructure security issues in collaboration with engineering product legal and customer support teams using industry frameworks (OWASP CVSS MITRE ATT&CK CWE)
• Ensure timely compliant and effective incident management moving issues efficiently from initial triage through remediation and closure
• Manage and optimize Docusigns public Bug Bounty and Vulnerability Disclosure Programs (VDP) evaluating incoming submissions for true security risk
• Translate complex security findings into clear actionable technical advice for internal engineering stakeholders
• Support security leadership by occasionally addressing deep technical questions from key customers or external security researchers
• Collaborate with the PSIRT Lead to design mature and scale internal IR playbooks automation tooling and metrics for the expanding team
• Participate in a predictable shared team on-call rotation (Note: Our page volume is historically low)

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• 8 years of hands-on experience executing the full incident response lifecycle (NIST/SANS) across hybrid and cloud-native environments (e.g. AWS Azure GCP) encompassing vulnerability triage cloud-attack analysis containment remediation and driving post-incident Root Cause Analysis (RCA)
• Hands-on incident response experience working directly within major cloud environments (AWS Azure or GCP)
• Deep technical mastery of Application and Cloud-based attacks with a strong understanding of frameworks like the OWASP Top 10 and OWASP Cloud Top 10
• Solid understanding of cybersecurity principles incident response lifecycles and security best practices
• Solid understanding of CVSS (Common Vulnerability Scoring System) for rating vulnerabilities MITRE ATT&CK for adversary tactics and techniques and CWE (Common Weakness Enumeration) for identifying and categorizing software weaknesses
• Demonstrated experience managing or significantly contributing to Vulnerability Disclosure Programs (VDP) or Bug Bounty programs
• Strong analytical and problem-solving skills with a keen eye for detail
• Excellent written and verbal communication skills with the ability to explain technical concepts clearly
• Ability to work effectively as part of a team and independently under pressure

Preferred

• Deep architectural understanding within major cloud environments (AWS Azure or GCP)
• Advanced industry certifications demonstrating senior expertise such as GCIH GCFA GIAC CISSP CCSP CCSK or equivalent
• Familiarity or exposure to emerging AI security concepts and frameworks (e.g. OWASP Top 10 for LLMs)
• Familiarity with query languages (e.g. KQL SQL) for log analysis and security telemetry investigation
• Bachelors degree in Computer Science Information Security or a related field

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois Colorado Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington Maryland New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary

Canada: CAD $X/hour - CAD $X/hour or CAD $X - CAD $X base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

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