Senior Product Manager for AI & Support in SAP Global Customer Support

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What you build:

As a Product Manager within SAP Global Customer Support you drive the strategy development and adoption of AI-powered solutions that shape the support experience for customers partners and support engineers.

You turn business and user needs into a clear product vision actionable requirements and innovative solution designs partnering with engineering UX data science and support teams to deliver measurable impact.

You define and drive outcome-focused roadmaps aligned with customer support goals balancing customer value business priorities and data-driven insights.

By tracking success metrics analysing product usage and customer feedback and leveraging AI across the product lifecycle -from ideation and prototyping to prioritisation and documentation - you accelerate delivery maximise adoption and continuously improve product outcomes.

What you bring:

• Proven experience in software product management; experience with AI-powered products or AI technologies is a strong advantage.
• Strong sense of ownership accountability and execution with the ability to drive initiatives to successful outcomes.
• Excellent written and verbal communication presentation and stakeholder management skills in English.
• Proven ability to build relationships and collaborate effectively with diverse internal and external stakeholders.
• Strong project management and prioritisation skills in a fast-paced cross-functional environment.
• General understanding of product support processes and customer support operations is an advantage.

Where you belong:

The AI & Support Product Management team transforms SAP Customer Support through AI innovation. Youll work with various SAP teams to deliver strategic high-impact solutions while growing in a collaborative fast-paced environment.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 456552 Work Area: Solution and Product Management Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid