Senior Manager, Medical Information

Job Description Summary

Job Description

Key Responsibilities:

Create and deliver timely responses to unsolicited medical information inquiries from HCPs in a multi-media environment and record interaction information according to Novartis and regulatory guidelines.

Create and review Medical Response Documents (MRDs) for product portfolio.

Collaborate with cross-functional teams including global MI colleagues and Medical Strategy Teams (MSTs) to define strategies and execute tactics.

Develop and provide therapeutic area and product training to internal customers and partners (e.g. Medical Information Compliance Customer Interaction Center CIC).

Support in development and implementation processes for internal departments as they relate to daily MI activities.

Participate in projects to optimize Medical Information services.

Monitor collect and analyze metrics for MI activities. Develop reports identify actionable insights and present findings within MI and to its partners.

Assist in internal audit and external inspection preparedness ensuring compliance with all legal regulatory and Novartis guidelines.

Identify and champion best practices in MI.

Leverages AI tools to streamline tasks generate content and support decision-making demonstrating practical fluency in prompting interpreting and refining AI outputs to improve work quality and efficiency.

Essential Requirements:

PhD PharmD MD or equivalent

Proficient in spoken and written English

Three or more years of experience in medical writing medical information/drug information and/or relevant clinical experience

Ability to acquire knowledge of various disease states and products

Strong verbal and written communication skills

Strong ability to negotiate resolve conflicts prioritize organize and lead through influence in a complex matrix environment

Proven literature analysis and evaluation skills

Proficient in Microsoft Word PowerPoint and Excel

Technologically savvy ; Ability to manage multiple projects within defined timelines

Commitment to Diversity & Inclusion:

We are committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve.

Benefits and rewards:

Read our handbook to learn about all the ways well help you thrive personally and professionally:

Desired