Senior Functional Solution Architect – SaaS Implementation

As a Senior Functional Solution Architect SaaS Implementation youll ensure that our technical solutions align with customer needs while driving continuous improvement within the product and internal processes. This is a hands-on functional SaaS role focused on complex implementation solution design configuration quality troubleshooting and reusable standards. It is not a cloud-infrastructure software-development or pure pre-sales position.

The responsibilities are split into customer-focused and internal/product-focused areas.

Customer-focused responsibilities:

• Expert problem-solving: Solve complex challenges during client implementations ensuring solutions are effective and user-friendly.

• Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance.

• Consultant support & escalation handling: Provide expert guidance to consultants stepping in for complex scenarios and project escalations.

• Communication & documentation: Engage with clients when needed communicate technical concepts clearly and document new approaches for team training.

Internal & Product-Focused Responsibilities:

• Continuous improvement & training: Identify process enhancements including opportunities to leverage AI and train consultants to improve their skills.

• Product insights & strategy: Share customer feedback with internal teams explore how AI and emerging technologies can support scalable solutions and contribute to product development by identifying trends and shaping future product directions.

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Above all we believe in your competencies to shape this role to your fit and well facilitate your growth in this role. This baserelevant background will enhance your onboarding:

• Educational background: You hold a masters degree in engineering such as computer science engineering electrical engineering or similar.

• Extensive experience: Minimum of 3 years of experience in implementing complex SaaS systems. Youve seen the pitfalls and various challenges that can arise in large-scale SaaS implementation projects.

• Expert reasoning and decision-making: You are able to reason under ambiguity weigh customer needs against standards and scalability identify solution-fit risks and make sound decisions on when to proceed adapt or escalate.

• Problem-solving ability: You own end-to-end solution design for complex cases perform quality reviews and safeguard alignment with standards product direction and long-term customer success.

• Technical comfort: You should be comfortable with the technical configuration of IT systems and SaaS in particular and have a good understanding of how they work. Familiarity with SQL is a plus.

• You are experienced in functional analysis: You are experienced in functional analysis and can translate business concepts into technical requirements and document solutions clearly and consistently.

• Content-driven and hands-on: You are content-driven and have a desire to be hands-on with software systems. You thrive on diving into the details and are eager to understand the ins and outs of the software youre working with.

• Communication skills: Excellent communication and interpersonal skills are essential. You will need to articulate complex technical solutions in a way that both team members and clients can understand.

Nice to have extras:

• Project Management skills: Proven track record in successfully managing and completing large implementation projects.

• Proven experience in product enhancement on a SaaS product.

• Knowledge of supply chain processes.

• Experience in the life-sciences and pharmaceutical industry.

• Team Leadership: Experience in leading or coaching teams is a plus as this role serves as the next step for experienced implementation consultants. You will be guiding and teaching others while still solving challenging problems yourself.

Match with the team:

• You feel connected with and are ready to represent our company values: dig deep own it come together move fast and be kind!

• You show a willingness to work in a hybrid working model as you are working with a local and global team.

• The chance to shape the future of a product that is already used by large international clients.

• For a great work-life balance we offer a 50% hybrid working model and flexible working hours.

• A dynamic team environment:Join a team that passionately lives Bluecruxs values every day. Experience a supportive motivated work culture.

• Growth and development:Take initiative and grow with us. We provide ample opportunities to enhance both your personal and professional skills while encouraging you to be your authentic self.

• Career advancement:Thrive in a workplace that offers numerous growth opportunities. We prioritize your personal and professional development and ensure theres always room for innovation and individuality.

• Inclusive and friendly culture:We value each team members contributions and recognize you by your first name. Our culture breaks down barriers and focuses on your unique talents.

• Engaging team activities: Enjoy a variety of team events including annual Bluecrux weekends monthly Last Friday gatherings with drinks team-building exercises and other fun activities.

• A competitive salary package: Enjoy a competitive salary package bonus program net allowances a smartphone with phone subscription and other benefits (such as a fridge full of drinks & healthy snacks).

At Bluecrux we transform supply chains into smart efficient value chains through a blend of expert consulting and cutting-edge technology. We collaborate closely with industry leaders like Johnson & Johnson GSK Bridgestone AkzoNobel Beiersdorf Oatly and many more creating partnerships that drive meaningful impact. With a global presence in Europe the US and APAC were committed to shaping the future of value chains one success story at a time.

Binocs is the global #1 SaaS solution for scheduling and planning in Quality laboratories and CGT production. Featuring AI-enabled scheduling scenario-based capacity planning demand and operations management intelligent sample campaigning and advanced performance management Binocs offers the end-to-end visibility and control that will bring your operational optimization to the Cutting X.