Plumbing Department Supervisor

Plumbing Sales Supervisor

Industry: Builders Merchants / Plumbing & Heating Distribution

Territory: South Co. Dublin (branch-based)

Job Type: Permanent

Working Model: Branch-based / Trade Counter

Reporting to: Branch Manager

Package: basic salary

Weekends: Every second Saturday

The Client

Our client is a well-established builders merchants with a strong presence in the South Dublin market. This branch is one of the busiest in their network with high footfall across a loyal account customer base and a steady flow of trade and cash business.

The plumbing department operates as a standalone unit within the branch distinct from heating giving the successful candidate clear ownership of their own patch within a much larger operation.

The Role

As Plumbing Sales Supervisor you will take day-to-day ownership of the plumbing trade counter and the small team behind it. This is a customer-facing role first and a people-management role second: the emphasis is on managing the flow of account and cash customers through a busy counter with some responsibility for guiding a plumbing team of two.

Key Responsibilities

Trade Counter & Customer Management

Manage day-to-day activity on the plumbing trade counter

Serve and build relationships with a mixed customer base of account (c. 60%) and walk-in (c. 40%) customers

Ensure consistently high standards of customer service during busy periods

Team Supervision

Provide day-to-day supervision and guidance to a plumbing team of two

Support staff development and day-to-day performance on the counter

Act as first point of contact on plumbing product queries and escalations

Sales & Stock

Drive sales performance across the plumbing department

Support stock management ordering and merchandising for the plumbing range

Maintain strong product knowledge across the plumbing category

Operational

Work the Saturday roster as required (generally one in two Saturdays paid at time and a half)

Ensure compliance with branch policies health and safety and quality standards

Liaise with the Branch Manager on department performance

The Ideal Candidate

You will have:

Experience in a plumbing merchant builders merchant or plumbing trade counter environment

Solid plumbing product knowledge

Some experience guiding or supporting colleagues even informally

Comfort working in a high-footfall fast-paced trade counter environment

Willingness to work a Saturday roster

This role is being managed exclusively by Tactical Talent Recruitment Irelands only specialist recruiter to the Hardware and Building Materials industry.

To apply or to have a confidential conversation about the role contact:

Iseult McLaughlin

Tactical Talent Recruitment

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Tactical Talent Recruitment Irelands specialist recruiter to the Hardware and Building Materials industry