Patient Feedback and Support Coordinator – special projects

Purpose of role

The purpose of this post is to work with the Patient Feedback and Experience Lead Quality and Patient Safety team QPS General Manager and Director of Quality on all relevant activities in the Patient Feedback and Support Service related to the management of QPS special projects internal and external reviews and enquiries and integration with the HSE.

Essential Criteria

• A third level qualification (minimum Level 8 on QQI framework) in healthcare quality patient safety patient feedback or related field
• A minimum of 3-5 years relevant experience in a healthcare setting
• Good working knowledge of complaint management processes and relevant legislation (e.g. Health Act 2004 Your Service Your Say)
• Excellent ICT skills
• Excellent written and oral communication skills including report writing and presentation skills
• Able to work across a wide portfolio with multiple concurrent projects and tasks to be prioritised and completed within required timeframes

How to apply and informal enquiries

Applications for this post must be accompanied by a cover letter setting out relevant experience that illustrates how the essential criteria listed above is met.

The criterion for short listing is based on the requirements of the post as outlined in the eligibility criteria.

* Please note that you must submit a cover letter with your CV this forms part of your application and CVs will not be accepted without a detailed cover letter.

The closing date for submissions of CVs and cover letter is 13th July 2026 by5 pm. Applications must be completed through the advertised post on by clicking Apply for Job.

Applications will not be accepted through direct email or any other method.

For informal enquiries for this specialty/department please contact Kevin OFarrell Patient Experience and Feedback Lead / (01).

For other queries relating to this recruitment process please contact Talent Acquisition Specialist Taurai machuwe at

PLEASE NOTE:

CHI has transitioned to a process of a one commencement day per month for all new employees CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey.

It is important for you to note that if you do not have your pre-employments and mandatory training completed in time your commencement date will be deferred to the next available date.

Below youll find the list of commencement dates for 2026 for your information.

• 7 September 2026
• 5 October 2026
• 9 November 2026

Required Experience:

IC