Order to Cash Operations Lead

About the Team

OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission.

The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing collections and cash application ensuring accuracy compliance and operational excellence in support of OpenAIs mission to ensure artificial general intelligence benefits all of humanity.

About the Role

We are looking for an experienced OTC lead to help scale OpenAIs EMEA order management billing and AR operations as our commercial business and customer base continue to grow.

As a senior individual contributor within the team you will own the end-to-end order-to-invoice lifecycle for your assigned portfolio. You will assist with improving processes policies and rigor to ensure our workflows and systems are complete and accurate.

This role will have a strong AI automation and process-transformation mandate. You will help define how AI and modern tooling can improve order processing billing risk identification customer outreach reporting and exception management. You will partner closely with Finance Systems Product Engineering and operational teams to translate these opportunities into scalable workflows that reduce manual effort while maintaining strong judgment controls and customer experience.

You will also work closely with Billing Operations Cash Application Sales Deal Desk Customer Success Legal Accounting and other cross-functional partners to resolve complex issues and strengthen the end-to-end order to cash lifecycle. This is an opportunity to help build a more intelligent automated and scalable operating model at OpenAI.

This role is critical to building the operational backbone for OpenAIs expansion across the EMEA region. You will combine deep operational judgment with process and control execution automation clear communication and hands-on problem solving to improve billing reliability partner experience customer outcomes and financial integrity at scale.

This role is based in our Dublin office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role you will:

• Own end-to-end OTC execution across order intake quote/order validation provisioning alignment usage and pricing data readiness billing execution invoice review AR follow-up cash application dependencies and customer closeout.

• Operate AR collections credit and cash application workflows across the full customer lifecycle.

• Govern offshore BPO execution across OM Billing and AR workstreams through daily and weekly queue reviews prioritization SOP/training updates access blockers quality checks escalation paths and SLA follow-through.

• Partner cross-functionally with GTM Deal Desk Legal Customer Success Revenue Accounting Accounting Tax Finance Systems Product Engineering RevOps and Support to resolve blockers and improve handoffs.

• Build and maintain scalable SOPs playbooks controls dashboards and operating cadences so the function can move from person-dependent execution to repeatable process ownership.

• Identify and drive automation and AI-enabled workflow improvements across order validation invoice accuracy collections prioritization dispute routing reporting BPO quality and control evidence.

You might thrive in this role if you have:

• Strong end to end Order-to-Cash foundation with hands-on experience across order-to-invoice and invoice-to-cash processes.

• Ability to operate across Order Management Billing Operations AR Collections credit/customer-risk review cash application dependencies reconciliations and month-end close support.

• Experience in complex high-growth environments with usage-based subscription enterprise SaaS marketplace partner-channel or hybrid billing models.

• Strong data and systems fluency across CPQ ERP billing payment and reporting workflows; able to investigate mismatches and identify root causes across systems.

• BPO or offshore operating experience including queue governance SOP adherence quality checks training escalation management and performance tracking.

• Controls and audit-readiness mindset including SOX-aware documentation approval frameworks evidence retention reconciliations and clean handoffs to Accounting/Revenue Accounting.

• Strong stakeholder management across GTM Deal Desk Customer Success Legal Finance Product Engineering and BPO teams.

• Comfort with ambiguity hands-on execution direct issue ownership customer-sensitive escalations and continuous process improvement.

• Automation and AI orientation with curiosity and practical judgment around where tooling can improve prioritization reporting controls outreach and exception handling.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

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Required Experience:

Manager