Onsite Customer Service Implant

Job Req Number: 119022
Time Type: Full Time

At DSV were building the worlds leading logistics and transport network. With this exciting growth comes opportunity and were looking for new talent to join us.

Onsite Customer Service Implant
Cork
Mon-Thu 08.00-16.30 Fri 08.00-14.00 37.5 hours per week (hybrid working)
42.000 per annum

You keep shipments moving and make sure everything runs smoothly.
As a Transport Executive at DSV you are the link between customers carriers and operations. You help solve problems keep shipments on track and ensure a high level of service every day.

What will you be doing

Provide great customer service through clear and proactive communication
Build strong relationships with customers carriers and internal teams
Act as the main point of contact between customers and operations
Take ownership of shipment issues and resolve them quickly
Act as the main escalation point between carriers and the customer
Handle urgent problems professionally including out-of-hours support if needed
Book shipments and organise collections
Track shipments and ensure full visibility
Respond to daily freight queries
Support new product launches from a logistics perspective
Check freight invoices and correct any errors
Maintain accurate reports and share operational updates
Help identify cost-saving opportunities
Suggest improvements to make processes more efficient
Keep SOPs and work instructions up to date
Follow training and compliance requirements
Join operational meetings and share updates
Build strong relationships with teams on site
Support alignment between operations and leadership
Be visible and involved in daily operations

About you


Experience in logistics freight forwarding or transport operations
Good understanding of shipment processes (air sea or road)
Strong communication and stakeholder management skills
Ability to stay calm and organised in a fast-paced environment
Confidence handling issues and making decisions
Attention to detail especially with data and costs
A proactive mindset you take ownership and solve problems

What can we offer you


Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company with a team of 160000 operating in over 90 countries.
In addition we can offer access to a selection of employee benefits such as:
Enhanced Annual Leave Entitlement from your start which increases with length of service.
Salary Sacrifice Cycle Scheme
Employee counselling for support with physical and mental wellbeing
Company Pension which when a member of also provides access to Life Cover and Critical Illness cover

Next Steps


If this sounds like the next step for you please follow the links and apply with your CV without delay!
Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

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