Onboarding Consultant I, Guest

Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.

A day in the life

As a Guest Onboarding Consultant Toasts version of an Implementation Specialist you partner directly with restaurant owners to bring their Toast platform to life. Working alongside the Core Onboarding Consultant you specialise in onboarding Toast Modules guiding customers through configuration setup and go-live preparation. Youll manage multiple onboarding projects at once acting as a trusted advisor who combines product expertise with project management skills to deliver a seamless experience. To thrive as an Onboarding Consultant at Toast you are flexible motivated by aggressive growth goals and excel in ambiguous fast-paced environments!

What youll do (Responsibilities)

• Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Onboarding phase before Go-Live.
• Conduct consultation meetings with customers walking them through Toasts guest-facing modules (e.g. Online Ordering Toast Tables Loyalty Gift Cards Catering & Eventsetc.)
• Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilise Toast modules.
• Responsible for consulting with clients to determine configuration needs before go-live and communicating any unique needs to the wider project team.
• Raises requests on behalf of customers when technical issues arise during onboarding
• Acts as a product expert and trusted advisor answering customer questions and troubleshooting issues during the onboarding journey.
• Observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
• Shares process knowledge and product expertise with the wider team
• Leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
• Manage several onboarding engagements simultaneously.

What youll need to thrive (Requirements)

• 3 years of experience in a role responsible for customer satisfaction and business operations or restaurant industry experience.
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success in meeting and exceeding goals
• Excellent communication organizational and influencing skills

What will help you stand out (Non-essential Skills/Nice to Haves)

• 1 years of experience using a POS (Point of Sale) software ideally in the service industry
• Experience working in the tech industry or for a SAAS company
• Training teaching or development experience

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at Toast Uses AI in its Hiring Process

Throughout the hiring process our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking summarization and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: Equity and Inclusion is Baked into our Recipe for Success

At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .

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