Manager, Business Engagement

At HedgeServ were redefining whats possible in fund administration. With more than $700 billion in assets under administration we partner with the worlds most forward-thinking investment managers across private equity private credit endowments hedge funds and more to deliver seamless tech-enabled solutions that drive performance.

Our proprietary platform enhanced by machine learning and robotic process automation gives clients real-time insights and unmatched control over their operations. Alongside our technology we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle including fund accounting middle office risk compliance tax and investor services.

Were a future-focused company empowering our people through a robust career development framework clear career trajectories with structured learning paths training and progression plans. We invest in leadership development and in our collaborative culture creating space for talent to grow. Our corporate values Relationships Support Innovation and Expertise create a sense of shared purpose and belonging and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings including remote and hybrid working arrangements and fully paid comprehensive health and well-being benefits. Weve been recognized as an employer of choice earning a top 100 workplaces designation.

Founded in 2008 HedgeServ has grown into a global organization with over 2000 experts across the globe with offices in the United States Grand Cayman Ireland Poland Bulgaria Luxembourg the Philippines and Australia. Weve earned numerous accolades including Top Overall Administrator along with #1 rankings for providing alternative asset services in Accounting Technology Client Service Investor Services Alternative Fund Expertise Reporting and Regulatory Expertise.

The Business Engagement team at HedgeServ is seeking experienced professionals from NAV or Middle Office functions to support the testing deployment and validation of our business-critical applications. This manager-level position plays a key role in ensuring the successful delivery of high-quality solutions through strategic testing oversight and close partnership with development and business stakeholders.

The successful candidate will help shape enhance and establish testing frameworks processes and controls ensuring applications meet defined business requirements company quality standards and operational expectations.

Key responsibilities include leading and performing User Acceptance Testing (UAT) Client-Specific Quality Assurance (QA) and driving initiatives that improve efficiency and effectiveness across NAV and Middle Office operations. Previous experience in the software development lifecycle is not required; however an interest in testing methodologies automation and continuous process improvement is essential.

Key Accountabilities of the Role

Note: Responsibilities may evolve based on client structure and business needs.

• Provide business oversight and validation of product enhancements leveraging NAV and Middle Office expertise to evaluate expected and unexpected outcomes against the requirements and expectations of internal users and clients.
• Champion application quality and testing standards across global teams partnering with stakeholders in New York Sofia Cork and Dublin.
• Collaborate with Product Development and Client Services teams to define testing strategies and ensure they effectively support key client deliverables as well as customised solutions.
• Establish and maintain acceptance criteria testing frameworks and validation processes for both standard and client-specific workflows.
• Perform release validation activities ensuring defects and risks are appropriately identified prioritized and managed while coordinating findings with the relevant product owners.
• Promote the adoption of automation and continuous improvement practices to increase testing efficiency and coverage.
• Facilitate business sign-off for releases and contribute to the rollout adoption and deprecation planning of new technologies workflows and processes.
• Lead the definition execution and review of test scenarios for new functionality in collaboration with Product and Business teams.
• Serve as a trusted SME and escalation point for business process operational and testing-related matters.
• Identify and drive opportunities to improve operational effectiveness data quality and client service delivery.

Pre-requisite knowledge skills and experience

Required Experience & Skills:

• 5 years of experience in a NAV or Middle Office role.
• Degree in Accounting Finance Business or Computer Science.
• Strong systems product and process knowledge
• Strong analytical and problem-solving skills.
• Reliable Dependable Approachable & Committed
• Excellent verbal and written communication in English.
• Comfortable working independently and in a team environment.
• High attention to detail and a proactive approach to issue resolution.
• Strong interpersonal skills and a collaborative mindset.
• Demonstrated leadership and ownership of tasks.
• Ability to manage multiple projects simultaneously.

Desirable:

• IT literacy with a familiarity of automation tools or testing frameworks.
• Experience working in a cross-functional global environment.

Why Join the Business Engagement team

HedgeServs Business Engagement team value innovation collaboration and continuous improvement. Youll be part of a team thats involved in shaping the future of Hedgeservs technology with opportunities to grow lead and make a real impact.