Lead Software Engineer ServiceNow

We look first and foremost for people who are passionate around solving business problems through innovation and engineering practices. As a Lead Software Engineer at JPMorgan Chase within the technology solutions team youll shape the technology solutions that drive strategic initiatives across the addition to helping the team lead with the development team to create new solutions youll help optimize existing technology and identify new capabilities. While your role requires deep technological skills including expertise in everything from data management to functional design it also hinges on teamwork and leadership. Youll offer clear guidance and feedback to your colleagues while promoting the values culture and brand of JPMorgan Chase & Co.

Job Responsibilities:

• Provide oversight and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
• Be accountable for decisions that influence teams execution and implementation of processes and procedures
• Collaborate with the Business Analysis team for producing estimates and agile delivery plans stakeholders etc.
• Identify and mitigates issues to execute a book of work while escalating issues as necessary
• Design code test and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
• Follow and enhance the scrum practices for continuous team processes improvement
• Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality delivery speed and operational outcomes (e.g. AI-assisted code review/refactoring test strategy acceleration incident/root-cause analysis support) while establishing consistent validation standards (secure coding peer review automated testing) and promoting reuse of effective patterns across the team.

• Applies knowledge of tools within the Software Development Life Cycle toolchain including enterprise-authorized AI-assisted development and automation capabilities to improve the value realized by automation.

Required qualifications capabilities and skills

• Bachelors degree in Engineering or graduation from a reputed institution.
• Significant software development experience with proven ServiceNow architect/team lead responsibilities.

• Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g. for coding code review test acceleration troubleshooting) with the ability to set team expectations for validating AI outputs for correctness performance and security.

• Strong understanding of responsible AI use in engineering workflows including data sensitivity considerations secure handling of inputs/outputs and adherence to resiliency and security expectations; experience coaching engineers on safe compliant adoption within delivery practices

• ServiceNow certifications: CSA CAD CISITSM.
• Ability to translate business requirements into scalable technical solutions.

• Experience leading teams of technologists and driving strategic initiatives. Hiring developing mentoring and recognizing talent.

• Strong understanding of SDLC and ITIL practices.
• Expertise in resource allocation and project planning to deliver within timelines.
• Deep knowledge of ServiceNow architecture data/security models and application framework; strong integrations and authentication patterns.
• Proficiency in performance optimization (scripts indexing queries tuning) Performance Analytics (KPIs reporting) and JavaScript/AngularJS for reusable testable components; committed to continuous learning.