IT Support Specialist

Why Sony Interactive Entertainment

Sony Interactive Entertainment isnt just the Best Place to Play its also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation were part of a proud legacy of innovation and excellence. SIE is a dynamic technology company delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand a name synonymous with entertainment excellence and creativity.

Role Overview:

The IT Service & Support team at Sony Interactive Entertainment (SIE) is driven by a passion for redefining what world-class employee experience looks like. Our mission is to set new global standards for how IT empowers people to create collaborate and innovate.Wereobsessed with delivering seamless secure and intelligent digital experiences that not only support productivity but inspire it.This role demands curiosity enthusiasm and an unshakable drive to raise the bar for service excellence-every day in every interaction.

You will work withintheIT Engineering Support team. Our primary mission is to remove friction in daily workflows providing excellent customer service with end-to-end ownership of issues andidentifyingknowledge gaps across teams. Weoperateat the intersection of IT support and engineering ensuring our internal engineering community hasa seamlessand empowering user experience.This is a hands-on technical role that combines strong problem-solving with good people skills and the ability to support service improvements across global teams.

The ideal candidate will also have an interest in automation and scripting with the ability to identifyopportunities to improve operational efficiency through tooling and process enhancement.

What youll be doing:

• Deliver advanced Tier 2 technical support acting as a senior escalation point for complex and high-impact issues across Windows macOS and Linux platforms.
• Contribute to andutiliseautomation (PowerShell Bash Python) to improve efficiency and reduce manual effort in support activities.
• Identifyopportunities to streamline operational processes through scripting automation and workflow improvements.
• Collaborate closely with Client Platform Engineering Global IT and Security teams to align standards automate processes and improve endpoint performance.
• Provide support across enterprise systems such as Intune JAMF Pro Active Directory and Microsoft 365.
• Contribute to project management activities including planning coordination and deployment ofnew technologiesor service improvements.
• Create andmaintaintechnical documentation automation runbooks and knowledge base content for internal IT teams.
• Assistwithmaintainingand improving operational tooling scripts and support processes used by the Engineering Support team.
• Mentor Tier 1 and Tier 2 support engineers fostering technical growth and service excellence.
• Ensure compliance with SIEs Global Information Security Policy and upholdhigh standardsof system security and data protection.
• Champion IT Service Management (ITSM) best practices to improve consistency efficiency and service quality across incident request and problem management processes.

WhatWere Looking For:

A proactive technically skilled professional who enjoys solving complex problems contributing to automation efforts and enhancing employee experience through data-driven working independently while collaborating with global IT and engineering teams.

Essential Skills and Experience:

• 58years of experience providing IT support in a large enterprise environment including exposure toadvancedTier 2 orsomeTier 3 responsibilities.
• Strong workingknowledge of Windows macOS and Linux administration.
• Hands-on experience with modern device management tools such as Intune and JAMF Pro.
• Experience creating ormaintainingscripts using PowerShell Bash Python or similar scripting languages.
• Strong understanding ofcorenetworking security and storage fundamentals.
• Experience supporting Microsoft 365 Exchange/Outlook and collaboration platforms.
• Working knowledge of Active Directory Group Policy and identity management concepts.
• Excellent communication and interpersonal skills with a strong commitment to providing an exceptional employee support experience.

Desirable:

• Some exposure tovirtualization or cloud platforms (vSphere Azure AWS).
• Exposure to developer tooling (GitHub CI/CD pipelines SaaS platforms).
• Experiencein IT enablement or productivity engineering initiatives.
• Awarenessofendpoint analytics and Zero Trust principles.
• Working knowledge of scripting and automation concepts in PowerShell Bash or Python.
• Familiarity with automation workflows APIs or operational tooling is beneficial.
• ITIL Foundation certification or higher.

Attributes:

• Employee-focused mindset with strong problem-solving and relationship-building skills.
• Analytical and detail-oriented approach with a passion for innovation and automation.
• Ability to manage multiple priorities and contribute to cross-functional projects.
• Collaborative team player who leads by example and drives continuous improvement.

Please note Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to ourCandidate Privacy Noticefor more information about what personal information we collect how we use it who we share it with and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.