IT Support Engineer (130826)

If you need support in completing the application or if you require a different format of this document please get in touch with at with the subject line: Application Support Request.

Job Type: Permanent
Location: Letterkenny Co. Donegal; Onsite
Work Hours:8 hour rotation between 8am and 6pm Monday - Friday.

Careers at TCS: It means more
TCS is a purpose-led transformation company built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you it means more to make an impact that matters through challenging projects which demand ambitious innovation and thought leadership.

• Delivering Real Operational Impact - As a Team Lead you empower consultants with the support feedback and daily guidance they need to deliver accurate compliant and confident Life & Pensions customer service across phone email and digital channelsdriving smooth operations consistent service quality and an exceptional customer experience.
• Developing Strong Team Capability - By coaching mentoring and supporting consultants in communication problemsolving product knowledge and regulatory understanding you help build a highperforming team equipped to succeed in a complex and evolving Life & Pensions environment.
• Leading Through Collaboration and Support - You play an active role within a collaborative leadership groupworking closely with Quality Training and Operations partners to share insights improve processes strengthen team performance and contribute to a positive supportive culture across the wider organization.

The Role
As an Onsite IT Support Engineer supporting our Contact Centre resources you will provide hands-on technical support. The role is critical to ensuring that agents team leads trainers workforce management quality and operational support teams can work effectively across Microsoft 365 collaboration tools endpoint devices network connectivity and client access platforms. You will act as a key local support point for incident resolution new starter readiness device build and stock management access coordination compliance and operational continuity in a fast-paced regulated customer service environment.
In this role you will be supporting a team of over 100 professionals working together to deliver exceptional support.

Your responsibilities:

• Provide onsite IT support for contact centre colleagues laptops headsets monitors docking stations softphones and other approved peripherals.
• Support access to client Azure Virtual Desktop environments including login issues connectivity profile/session challenges authentication prompts and escalation of client-side issues through the agreed support route.
• Troubleshoot Microsoft 365 issues including Outlook Teams SharePoint OneDrive Office applications mailbox access calendar issues and collaboration tools.
• Prepare and deploy laptops and associated equipment for new starters internal movers training groups and operational go-live activity.
• Support onboarding and induction activity by ensuring equipment access connectivity and core applications are available before training or production start dates.
• Manage IT stock asset allocation device tracking returns and secure returns in line with corporate and client compliance requirements.
• Support domain-joined and Intune-managed devices including software deployment patching awareness device compliance encryption checks and endpoint health monitoring.
• Log prioritise update and resolve incidents and service requests through the agreed service management tool ensuring timely communication with impacted users and operational leads.
• Provide floor-walking and go-live support during training waves mobilisation activity client readiness testing and early life support for new contact centre services.
• Work collaboratively with TCS IT client IT operations security facilities and service delivery teams to identify recurring issues improve support processes and maintain operational stability.

Your Profile:

Essential skills/knowledge/experience:

• Strong customer service mindset with the ability to support contact centre users calmly professionally and with urgency during operational incidents.
• Good working knowledge of laptops Microsoft 365 Outlook Teams OneDrive SharePoint and Office applications.
• Good working knowledge of NICE telephony system including troubleshooting and issue resolution (or similar tooling).
• Experience supporting users who access virtual desktop environments ideally Azure Virtual Desktop Citrix VMware Horizon or similar client-hosted desktop platforms.
• Experience troubleshooting laptop headset softphone monitor docking station printer peripheral Wi-Fi LAN VPN and connectivity issues.
• Knowledge of Microsoft Entra ID/Azure AD Active Directory multi-factor authentication password resets access requests and user account support.
• Ability to diagnose prioritise resolve and escalate technical issues in line with incident management and service desk processes.
• Experience with ticketing/service management tools clear incident documentation SLA awareness and regular user communication.
• Understanding of IT security endpoint compliance data protection clean desk expectations access control and regulated operational environments.
• Ability to support multiple onboarding waves urgent operational requirements and time-sensitive go-live activity.

Desirable skills/knowledge/experience:

• Previous experience supporting a contact centre service desk operations floor insurance life and pensions or other regulated business environment.
• Hands-on knowledge of Microsoft Intune endpoint compliance device build standards application deployment and laptop lifecycle management.
• Experience supporting AVD virtual desktop access secure remote access MFA conditional access and client-managed application environments.
• Familiarity with telephony softphone call recording headset configuration and contact centre productivity tools.
• ITIL Foundation Microsoft 365 Azure Fundamentals Modern Desktop or similar technical certification would be advantageous

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension health care life assurance laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

Diversity Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).
We welcome and embrace diversity in race nationality ethnicity disability neurodiversity gender identity age physical ability gender reassignment sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview please contact us atwith the subject line: Adjustment Request or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail Yahoo Mail and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity.


Join us and do more of what matters. Apply online now.