Interim Head of Technology Transformation 6 month fixed term contract

The Interim Head of Technology Transformation is a 6-month fixed-term leadership appointment reporting directly to the Chief Data Officer. This is a delivery-focused role with accountability for driving tangible outcomes across Ergomeds Future Ready programme a strategic initiative to evaluate decide and begin executing the optimal IT operating model for the enterprise. The postholder will move the programme from analysis into action: landing the insource/hybrid/MSP decision standing up robust IT service management practices designing the target operating model and initiating the internal capability build.

PROGRAMME DELIVERY & OPERATING MODEL DECISION

• Operating Model Decision: Drive the structured evaluation of Ergomeds three IT operating model options full insource enhanced hybrid and full MSP to a firm costed risk-adjusted recommendation within the first 90 days.
• ROI Development and financial approval : Develop a detailed ROI and cost analysis and secure approval to proceed
• Implementation Accountability: Own implementation of the chosen operating model accountable for initiating and driving execution: standing up governance mobilising workstreams managing the transition and holding the programme to milestones.
• Vendor Assessment: Conduct hands-on commercial and technical due diligence on incumbent and prospective MSP partners) producing comparative scorecards and a clear recommendation.
• MSP Mobilisation: Where the chosen model involves a new or renegotiated MSP engagement lead or directly support contract execution onboarding and performance baseline-setting.
• Programme Governance: Stand up programme governance immediately upon joining: define scope milestones steering structure RAID log and reporting cadence without waiting for direction.
• Stakeholder Alignment: Secure stakeholder alignment across IT leadership Finance HR Legal and business unit leads translating complex trade-offs into clear decision-ready outputs.
• Durable Outputs: Produce board-quality business cases decision papers and transition plans that executed against

IT SERVICE MANAGEMENT DELIVERY & IMPROVEMENT

• Service Ownership: Take active ownership of IT service delivery quality during the transition period
• ITSM Maturity Assessment: Assess current service management maturity against ITIL best practice across incident problem change and request management; identify and close critical gaps at pace.
• Service Performance: Drive measurable improvement in key service metrics SLA attainment incident resolution times backlog reduction and user satisfaction within the contract period.
• Escalation & Governance: Establish or strengthen escalation paths major incident management processes and vendor SLA governance appropriate to Ergomeds GxP and non-GxP environment.
• ITSM Tooling: Define the ITSM tooling strategy and where required initiate implementation including integration with monitoring AIOps and reporting capabilities.
• Continuity & Knowledge Transfer: Ensure service continuity is maintained throughout any operating model transition with formal knowledge transfer processes agreed with incumbent providers.

TARGET OPERATING MODEL & ORGANISATION DESIGN

• TOM Delivery: Deliver a fully documented target operating model: organisational structure role definitions RACI frameworks service tower breakdown and span of control ready for immediate implementation.
• Capability Blueprint: Define the internal IT capability blueprint: functions to insource skills required graded headcount model and a sequenced hiring plan prioritised by risk and dependency.
• Global Site Model: Develop a site-tier model reflecting Ergomeds global footprint defining support levels on-site vs. remote delivery and escalation routes for each tier.
• Transition Roadmap: Produce a transition roadmap with phased milestones resource requirements and go/no-go criteria enabling the permanent leadership team to execute with confidence.
• INTERNAL IT CAPABILITY BUILD
• Talent Acquisition: Initiate recruitment for critical internal IT roles identified in the capability blueprint working with HR to define briefs assess candidates and make early hires within the interim period.
• Talent Development: Identify high-potential individuals within the existing IT organisation and establish structured development pathways including Microsoft ESI training leverage to accelerate internal capability.
• Team Foundation: Build team culture operating norms and accountability frameworks that will outlast the interim engagement and enable the permanent team to sustain momentum.

Qualifications :

Qualifications

• Degree in a relevant field (e.g. Computer Science Information Systems Engineering Business or equivalent professional experience)
• ITIL v4 certification (Practitioner or above) strongly preferred Foundation acceptable with demonstrably extensive practical service management experience
• Prince2 Practitioner MSP or equivalent programme management qualification desirable

Experience

• Extensive hands-on IT service management experience not advisory including direct accountability for incident problem change and request management in a complex multi-site environment
• Demonstrable track record of improving measurable service management outcomes (SLA attainment MTTR backlog reduction) within a real delivery role
• Proven experience leading IT operating model transformations and delivering the transition ideally within a global multi-site CRO pharmaceutical or life sciences environment
• Experience conducting MSP evaluation vendor due diligence and contract negotiation in a regulated environment; able to interrogate commercial models and SLA structures with confidence
• Prior experience designing and implementing target operating models and organisational structures for IT functions of comparable scale (users across multiple geographies)
• Experience building or rebuilding internal IT capability including hiring onboarding and developing teams within a transformation context
• Strong track record as an interim or programme director: recognised for landing tangible decisions producing high-quality artefacts and leaving a sustainable foundation within a fixed timeframe
• Familiarity with GxP IT environments (21 CFR Part 11 GAMP 5 or equivalent) and the compliance implications for IT service delivery and change management is highly desirable
• Deep practical service management expertise: able to diagnose and fix process gaps re-engineer escalation paths and drive SLA performance without waiting for the operating model to be settled
• Strong commercial acumen: able to read and challenge MSP contracts SLAs and commercial models and translate risk into business-language recommendations
• Exceptional stakeholder management and influencing skills able to engage credibly from service desk managers to Board level
• Rigorous programme delivery: able to stand up governance manage a complex RAID log and hold workstreams accountable with minimal support infrastructure
• Analytical rigour: able to synthesise cost risk capability and culture data into clear decision-ready outputs
• High degree of self-direction and resilience; operates with urgency and does not require hand-holding in ambiguous fast-moving environments
• Proficiency with Microsoft 365 ecosystem (Azure Intune Defender Copilot) and modern ITSM platforms (ServiceNow Jira Service Management or equivalent

Communication skills

• Fluent English (written and verbal) is essential. The ability to produce clear board-ready documentation business cases operating model blueprints service improvement plans transition roadmaps is a core requirement of this role.

Additional Information :

Our core values are key to how we operate and if you feel they resonate with you then Ergomed is a great company to join!  

Quality 

Integrity & Trust  

Drive & Passion  

Agility & Responsiveness  

Belonging 

Collaborative Partnerships  

We look forward to welcoming your application. 

Remote Work :

Yes

Employment Type :

Full-time