Inside Sales Associate

JOB DUTIES:

• Deliver an excellent customer experience maintaining strong effective relationships with customer base & supply partners.
• Working effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.
• Support achieving & delivery of Store KPIs to identify new ways to innovate and drive growth.
• Receipt of weekly stock delivery to support putting goods away in the correct warehouse location.
• Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work
• Respond to inbound calls and look for opportunities to increase the customers request order/quotation by utilising the sales tools within our business.
• Make outbound calls to proactively seek new opportunities from outbound calls offer alternatives and utilise our promotions to proactively seek a higher return from the customers original request.
• Serving on the Trade Counter to support serving customers on the trade counter pick pack and serve the customers in line with company processes.
• Managing and responding to customer queries on tenders/quotations and technical queries passing on to the relevant department where necessary.
• Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.

YOU MUST HAVE:

• Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
• Flexibility to undertake all store duties.
• Ability to multi-task
• Excellent communication skills
• Ability to work in a fast-paced demanding environment
• Ability to work effectively in a team
• Positive attitude

WE VALUE:

• Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
• Happy to juggle mix of responsibilities like processing orders preparing orders for deliveries answering phone assisting customers at the counter providing advice and looking for sales or upselling opportunities
• Strong interpersonal skills
• Ability to work autonomously and collaboratively as part of a team
• Strong desire to learn
• Strong desire to be successful and meet individual targets

WHATS IN IT FOR YOU

• Stable permanent role Monday to Friday.
• Great work environment
• Bonus scheme paid quarterly
• Excellent company benefits pension contribution
• Genuine opportunities for progression
• Opportunity to work for a forward-thinking global brand

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