Infrastructure & Cloud Operations Engineer (Daily Rate Contractor)
Job Location:
Monthly Salary:
Posted on:
4 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Arthur Cox LLP is one of Irelands leading law firms. We are an all-island firm with offices in Dublin and Belfast. We also have offices in London New York and San Francisco. Our practice encompasses all aspects of corporate and business law.
With 600 legal staff and a total headcount of nearly 900 we provide a comprehensive service to an international client base ranging from multinational organisations banks and financial institutions and established global leaders to government agencies and new players in emerging industry sectors.
Our story has been defined by our progressive outlook. For over 100 years we have led the way in the legal field in Ireland. For our clients we work to deliver the best service and support. With an independent entrepreneurial spirit of innovation leading the way.
With 600 legal staff and a total headcount of nearly 900 we provide a comprehensive service to an international client base ranging from multinational organisations banks and financial institutions and established global leaders to government agencies and new players in emerging industry sectors.
Our story has been defined by our progressive outlook. For over 100 years we have led the way in the legal field in Ireland. For our clients we work to deliver the best service and support. With an independent entrepreneurial spirit of innovation leading the way.
Department: IT
Location: Dublin (hybrid)
Reports to: Head of IT Operations Infrastructure & Security
Location: Dublin (hybrid)
Reports to: Head of IT Operations Infrastructure & Security
Contract Type: Daily Rate Contractor (circa 6 month)
Background:
Arthur Cox is at the forefront of technology adoption that drive value within the firm its clients business and the wider legal industry. IT operations play a central role connecting digital capabilities to the firms objectives and creating a solid foundation for continued success.
Background:
Arthur Cox is at the forefront of technology adoption that drive value within the firm its clients business and the wider legal industry. IT operations play a central role connecting digital capabilities to the firms objectives and creating a solid foundation for continued success.
About the Role:
Arthur Cox is looking to hire an experienced Infrastructure and Cloud support engineer to join their growing IT operations team.
The successful candidate will play a critical role in maintaining supporting and enhancing the firms core technology platforms. This includes onpremises infrastructure cloud services networks storage virtualization and core compute environments.
A key element of the role will be supporting the firms telecommunications environment while contributing to the strategic roadmap to modernise communications services. This will include maintaining and optimising the existing telephony platform assisting with the migration of services to cloud-based telephony solutions and supporting the gradual decommissioning of legacy telephony infrastructure as part of a broader cloud-first strategy.
The successful candidate will work collaboratively across multidisciplinary IT teams including cloud security service desk and applications to deliver stable secure and scalable infrastructure services.
This role also involves direct interaction with managed service providers to support smooth business operations and ongoing digital transformation initiatives.
Key Responsibilities
Infrastructure/Microsoft 365 Management & Operations:
- Maintain configure and support infrastructure and cloud services:
- M365 (MS-Teams Exchange Online and OneDrive.
- On-prem servers storage virtualization platforms and core network. - Administer Entra ID Conditional Access policies MFA and device compliance.
- Monitor system performance service health capacity and availability; implement improvements to ensure reliability and resilience.
- Troubleshoot complex technical issues and serve as an escalation point for Tier 1 teams.
- Troubleshoot hardware issues and coordinate repairs or replacements where required.
- Perform regular patching updates and configuration changes in line with change management processes.
Telephony & Unified Communications:
- Support and administer the firms Unified communications platforms including on-prem and cloud-based voice messaging conferencing and collaboration services.
- Manage and support Microsoft Teams Phone Direct Routing Operator Connect and other UCaaS services as applicable.
- Ensure the availability performance and security of unified communication platforms across office and remote working environments.
- Contribute to the firms telephony modernisation programme including the migration of services from on-premises platforms to cloud-based telephony solutions.
- Assist with the phased decommissioning of legacy telephony infrastructure ensuring minimal business disruption.
WAN Infrastructure
- Support the firms Wide Area Network infrastructure ensuring reliable and secure connectivity between offices data centres cloud platforms and third-party services.
- Assist with WAN modernisation initiatives including cloud connectivity SD-WAN optimisation and enhanced remote access solutions.
- Support network resilience redundancy and disaster recovery capabilities.
- Ensure network infrastructure aligns with cybersecurity standards and business continuity requirements.
- Maintain network documentation diagrams standards and operational procedures.
Incident Problem & Change Management:
- Manage and resolve incidents within defined SLAs ensuring high-quality updates and communication.
- Follow ITIL-driven processes for change problem and service performance management.
- Participate in root-cause analysis and continuous improvement activities.
Security & Compliance:
- Implement and maintain security controls across infrastructure components in partnership with the security operations team.
- Remediate vulnerabilities apply patches and support Zero Trust principles where applicable.
- Ensure compliance with organisational regulatory and security standards.
Project Delivery & Continuous Improvement:
- Support the delivery of infrastructure projects upgrades and migrations.
- Contribute to infrastructure modernisation initiatives including cloud adoption/migration
- Identify opportunities for automation optimisation and simplification.
- Develop and maintain technical documentation support guidelines and runbooks.
Skills Knowledge and Expertise
- Bachelors degree in computer science Information Technology or related field AND
- 7 years experience in IT infrastructure engineering or a related technical operations role.
- Proven experience administrating and supporting Unified Communications environment.
- Demonstrable experience migrating enterprise voice services from on-premises platforms to cloud-based telephony solutions.
- Certifications (Highly desirable):
- Relevant industry certification i.e. Cisco (CCNA/CCNP/CLCOR) etc.
- MS-720/721 (Microsoft Teams voice Engineer certification) MS-700 (Managing Microsoft teams) or other relevant certifications.
- Microsoft 365 Certified. - ITIL Foundation or similar service management awareness.
- CISSP or similar security certification a plus
- Experience with device analytics or monitoring tools
Skills and Competencies:
Essential Technical skills:
Essential Technical skills:
- Expertise in Microsoft 365 (Teams OneDrive Exchange Online Intune and Entra ID) Microsoft Windows Server Active Directory Group Policy DNS DHCP and troubleshooting methodologies.
- Strong experience of Unified Communications platforms including CUCM Unity Connection voice gateways and SIP services.
- Demonstrable experience and WAN/LAN services including Internet circuits SD-WAN firewall routing switching and Wi-Fi.
- Demonstrable experience delivering telephony transformation migration or cloud adoption programmes.
- Strong knowledge of virtualization (VMware) storage systems and backup technologies.
- Knowledge of ITIL processes (Incident Problem Change Management).
Soft skills:
- Demonstrated critical thinking troubleshooting and problem-solving skills to complex technical problems.
- Excellent interpersonal written and verbal communication skills in English to both technical and business audiences (individual or group).
- Strong customer service mindset.
- High-quality documentation skills and process-oriented approach.
- Ability to complete assignments with minimal direction.
- Ability to work independently and as part of a team.
- Strong attention to detail and a methodical approach.
Additional competencies:
- Collaborative mindset and who can work independently or more often as part of a diverse team and group of internal and external stakeholders.
- Exceptional aptitude for dealing with ambiguity unexpected emergencies frequent interruptions and competing deadlines (must be able to work overtime and weekends when necessary).
- Proactive flexible and adaptable disposition with a willingness to work hands-on demonstrating attention to detail and the ability to take ownership of individual and teams work.
- Innate curiosity and willingness to learn and evolving technology environment on an ongoing basis: develop knowledge base and skill set beyond that called for by immediate tasks and continually push the knowledge envelope.
- A continuous improvement mindset continually critically evaluating results to drive improvements of processes and / or methods and/or underlying technology direction.
Benefits
We reward encourage and support our talented people to reach their full potential offering excellent progression opportunities along with a market leading remuneration package and benefits including:
- Competitive Daily Rate Structure
- Full gym and wellness programme
- Onsite canteen and coffee docks
Required Experience:
Contract
About Company
Ireland’s leading corporate and business law firm with offices in Dublin, Belfast, London, New York, and San Francisco.
