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Identity, Governance & Administration (IGA) Support Engineer ()
Job Location:
Job Location:
Letterkenny - Ireland
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
23 May 2026 (30+ days ago)
Posted:
Application Deadline:
20 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
If you need support in completing the application or if you require a different format of this document please get in touch with with the subject line: Application Support Request.
Job Location: Letterkenny GDC Co. Donegal (Onsite with flexibility for hybrid model 3 days onsite post probation)
Working model: Flexibility required including participation in weekend coverage on a rotational basis.
Join a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre were proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber we foster a culture of continuous learning innovation and respect. Our people are at the heart of everything we do collaborating across teams geographies and disciplines to drive real change for clients around the world. Be part of something global grounded in Donegal.
Careers at TCS: It means more
TCS is a purpose-led transformation company built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you it means more to make an impact that matters through challenging projects which demand ambitious innovation and thought leadership.
The Role
We are seeking an experienced IGA Support Engineer to join a high-performing Identity & Access Management (IAM) operations team supporting a leading global client in the Banking Financial Services and Insurance (BFSI) sector.
This role is focused on the production support monitoring and continuous improvement of enterprise identity platforms including SailPoint CyberArk and related technologies.
You will play a critical part in ensuring secure reliable access to business-critical systems working in a fast-paced SLA-driven environment as part of a global support model.
Your responsibilities:
Your Profile
Essential skills/knowledge/experience:
Desirable skills/knowledge/experience:
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension health care life assurance laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.
Diversity Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).
We welcome and embrace diversity in race nationality ethnicity disability neurodiversity gender identity age physical ability gender reassignment sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview please contact us atwith the subject line: Adjustment Request or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail Yahoo Mail and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity.
Due to the high volume of applications we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
Job Location: Letterkenny GDC Co. Donegal (Onsite with flexibility for hybrid model 3 days onsite post probation)
Working model: Flexibility required including participation in weekend coverage on a rotational basis.
Join a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre were proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber we foster a culture of continuous learning innovation and respect. Our people are at the heart of everything we do collaborating across teams geographies and disciplines to drive real change for clients around the world. Be part of something global grounded in Donegal.
Careers at TCS: It means more
TCS is a purpose-led transformation company built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you it means more to make an impact that matters through challenging projects which demand ambitious innovation and thought leadership.
- It means more than just support work with TCS a global leader in IT services supporting critical identity platforms that protect enterprise systems and sensitive data within a highly regulated financial services environment.
- It means more opportunity to grow gain hands-on experience with market-leading IAM technologies (SailPoint CyberArk) while benefiting from TCSs strong culture of learning training and career progression in cybersecurity.
- It means more impact on a global scale be part of a TCS-led 24/7 delivery model collaborating with international teams and ensuring secure access for thousands of users across multiple regions.
The Role
We are seeking an experienced IGA Support Engineer to join a high-performing Identity & Access Management (IAM) operations team supporting a leading global client in the Banking Financial Services and Insurance (BFSI) sector.
This role is focused on the production support monitoring and continuous improvement of enterprise identity platforms including SailPoint CyberArk and related technologies.
You will play a critical part in ensuring secure reliable access to business-critical systems working in a fast-paced SLA-driven environment as part of a global support model.
Your responsibilities:
- Provide 24/7 operational support for IGA systems including SailPoint CyberArk and secrets management tools
- Monitor systems and proactively identify and resolve issues
- Collaborate with engineering application and infrastructure teams to resolve complex issues
- Manage and resolve incident tickets in line with SLAs
- Perform root cause analysis (RCA) and support problem management activities
- Troubleshoot issues across IAM and privileged access platforms
- Flexible working hours required including rotational weekends.
Your Profile
Essential skills/knowledge/experience:
- Strong understanding of Identity & Access Management (IAM) principles and best practices
- Hands-on experience with IGA tools (e.g. SailPoint CyberArk or similar platforms)
- Proven experience in production support / operational environments (ideally 24/7 support)
- Solid knowledge of incident problem and change management (ITIL processes)
- Strong troubleshooting and analytical skills to resolve complex issues
- Experience managing identity lifecycle processes and access requests
- Technical proficiency with Active Directory LDAP and Azure AD (Entra ID)
- Exposure to APIs / integrations (e.g. REST APIs) within IAM environments
- Knowledge of scripting (e.g. Java BeanShell) for debugging and support activities
- Strong communication skills with the ability to collaborate across technical teams
- Experience working in 24/7 operational or global support environments
- Background working in large-scale enterprise IAM environments
Desirable skills/knowledge/experience:
- Advanced IAM/IGA platform experience (e.g. SailPoint IdentityIQ) in enterprise environments
- Knowledge of access governance certification and audit processes
- Exposure to cloud identity secrets management and security technologies
- Familiarity with automation monitoring and system optimisation tools
- Experience contributing to process improvement and operational efficiency
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension health care life assurance laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.
Diversity Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).
We welcome and embrace diversity in race nationality ethnicity disability neurodiversity gender identity age physical ability gender reassignment sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview please contact us atwith the subject line: Adjustment Request or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail Yahoo Mail and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity.
Due to the high volume of applications we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
Required Experience:
IC
About Company
We strongly believe global challenges need global solutions. We are continually engaging with our employees, clients, partners, public institutions, and community organisations across the world to step up and rise to the occasion. We are #OneTCS. A part of the Tata group, India's lar ... View more
