HR Operations Specialist, Employee Care International

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Position Summary:

**Join Our Employee Care Team!**

This is a 6-month Fixed Term contract role

Are you passionate about delivering exceptional employee experiences and providing expert HR support As a Specialist within McKessons Global Employee Care team you will play a key role in ensuring the delivery of proactive accurate and timely support across a broad range of employee lifecycle benefits leave of absence HR systems compliance and HR operations activities. The role requires the ability to operate in a complex demanding multi-country environment and to provide high-quality support across varied country-specific requirements policies systems and regulatory frameworks.

As a trusted Employee Care Specialist you will ensure excellent support to employees People Leaders and HR partners with complex HR queries and cases including benefits administration statutory and company-sponsored leave of absence programmes HR programs and HR lifecycle addition you will play a key role in role in identifying and progressing continuous improvement opportunities and contributing to projects that automate and transform how benefits and leave of absence services are delivered and enhance employee experience.

Success in this role requires an individual who can manage complex employee and stakeholder interactions; analyse situations and determine appropriate actions or escalation routes and contribute to continuous improvement automation and enhanced employee experience across Employee Care International service delivery.

This role requires an individual who can:
Lead through influence rather than direct authority and demonstrate leadership without direct line management responsibility. Manage complex cases and stakeholder interactions effectively.
Navigate multiple HR systems and ensure accurate documentation and data integrity is maintained.
Communicate clearly and professionally both verbally and in writing.
Participate in multiple projects simultaneously and manage service delivery and transition activities simultaneously during the automation of manual processes

Key Responsibilities

Employee Lifecycle Support

Provide proactive and accurate operational HR support across employee lifecycle processes for designated international countries.

• Manage and execute onboarding and offboarding activities including RIF and retirement processes

• Support employee lifecycle transactions and employment changes ensuring accurate documentation system updates and communication with relevant stakeholders.

• Support employees People Leaders and HR partners with complex HR queries and cases including country specific legal requirements and legal required processes.

• Ensure all necessary resources and documentation are available accurate and optimized.

Administration Benefits

• Support case escalations for designated international countries in accordance with company policies vendor requirements payroll requirements and local regulations in relation to benefits administration.

• Conduct representative quality calibrations. Audit calls and webcases and provide representatives with constructive feedback and additional training as needed.

• Ensure the accurate submission of payroll inputs related to benefits programmes where system automation is not available ensuring alignment with eligibility requirements and payroll processing schedules.

• Partner with Total Rewards Payroll third-party vendors and internal stakeholders on shared processes and projects.

• Idenifty and address recurring issues process gaps or service challenges impacting benefits administration and implement improvements.

Leave of Absence Administration

• Support case escalations for designated international countries in accordance with company policies vendor requirements payroll requirements and local regulations in relation to leave of absence administration.

• Ensure appropriate administration of Protected Leave processes.

• Conduct representative quality calibrations. Audit calls and webcases and provide representatives with constructive feedback and additional training as needed.

• Ensure the accurate submission of payroll inputs related to leave of absence ensuring alignment with eligibility requirements statutory requirements and payroll processing schedules.

• Idenifty and address recurring issues process gaps or service challenges impacting Leave of Absence administration and implement improvements.

• Support policy updates as required

• Work closely with internal partners such as the Total Rewards team who owns the end-to-end Leave of Absence process.

Payroll Inputs

• Collate monthly payroll inputs and ensure employee changes benefits updates leave events and other relevant HR transactions are communicated to Payroll on a timely and accurate basis.

• Partner with Payroll to resolve data issues discrepancies or employee queries relating to HR transactions leave or benefits inputs.

• Partner with Payroll on automation opportunities and process review to ensure data accuracy process efficiencies reduction in manual intervention and better alignment with core processes

HR Systems Knowledge Testing and Process Support

• Knowledge expert in systems used by Employee Care in the delivery of HR Services including ServiceNow Workday ADP WFM SharePoint and relevant third-party vendor portals ensuring systems are set up for success.

• Support system testing user acceptance testing process validation and implementation activities as required.

• Identify system or process issues impacting service delivery and escalate or support resolution as appropriate.

• Contribute to the development and maintenance of process documentation knowledge articles standard operating procedures and employee-facing resources.

• Support system and process improvements aimed at automation efficiency data accuracy and improved employee experience.

Compliance Governance and Risk Management

• Support compliance with company policies country-specific employment requirements data privacy obligations and HR operational controls.

• Manage and maintain tracking systems to support legal and regulatory compliance including right to work contract end dates record retention requirements and other country-specific compliance obligations.

• Ensure employee records benefits information leave documentation and HR lifecycle data are maintained accurately and in accordance with applicable requirements.

• Follow established controls approval workflows and governance requirements.

• Maintain data privacy and confidentiality standards when handling employee information.

• Support reporting audit activity documentation requests and remediation actions as required.

• Identify compliance risks data gaps or recurring control issues and recommend appropriate corrective actions.

Minimum Job Qualifications (Knowledge Skills & Abilities):

Education/Training

• Bachelors degree or related equivalent experience

Business Experience

Four (4) years experience in HR operations employee services employee relations or a related HR discipline.

• Experience supporting HR operations across multiple countries preferably including Ireland the UK and India.

• Experience working in a complex multi-country HR environment with multiple stakeholders systems policies and regulatory requirements.

• Experience with benefits payroll inputs leave of absence administration and employee lifecycle processes preferred.

Critical Knowledge & Competencies

• Delivering results with integrity

• Mature confidence

• Problem solving skills

• Building relationships of trust

• Engaging customers

• Drives execution

• Application of McKesson systems policies and processes

• Application of HR administrative functions laws and regulations

• Knowledge of HR technical systems

• Quality and detail orientation

• Conflict management

• Business acumen

Specialized Knowledge/Skills

• Knowledge of statutory leave and pay requirements in Ireland and/or other international jurisdictions.

• Knowledge of payroll benefits and associated HR procedures.

• Knowledge of employment legal and regulatory environments relevant to international HR operations.

• Experience with HR technology including Workday ADP Time Management ServiceNow SharePoint and third-party vendor portals.

• Experience supporting HR reporting compliance tracking system testing and process improvement.

Working Conditions:

Environment (Office warehouse etc.)

• Traditional officeenvironment with an expectation of working onsite during HR Collaboration week.

• Ability to work during Employee Care hours ofoperations which areMonday - Friday 9am-7pm GMT.

Physical Requirements (Lifting standing etc.)

• Largepercentof time performing computer-based work isrequired.

At McKesson we care about the well-being of the patients and communities we serve and that starts with caring for our people. Thats why we have a Total Rewards package that includes comprehensive benefits to supportphysical mental and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.

As part of Total Rewards we are proud to offer a competitive compensation package at McKesson. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

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McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

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