Head of Integration Experience

• Developmaintainand continuously evolve the full suite of integration tools including pre-certification sandboxes emulators developerhubsand journey-design tools to enhance the end-to-end integration experience

• Own the ongoing upkeep governance and content quality of developer portals and hubs ensuring API documentation guides SDKs sample code release notes sandboxaccessand certification materialsremainaccuratediscoverableandeasy-to-use.

• Establish measurable developer and agent experience outcomes across portals and integration hubs using adoption insights feedback loops support demand journeyanalyticsand operational metrics to continuously improve time-to-first-value integration confidence and overall developer and agent delight.

• Fostercollaborationacrossproductengineeringand developer experience teams toprioritiseand deliver features that simplify integration journeys and enhance developeragentmerchantand partner experiences

• Ensure deep well-maintained integrations exist with keythird-party platforms including ECRs carts and ERPs providing merchants plug-and-play connectivity toourcomplete product suite

• Partner with architecture security legal compliance risk and engineering teams to ensureintegration toolsare designed and operated with appropriate AI governance consent authentication authorisation auditability privacy data usage risk controls and explainability to support agentic commerce and agent checkout use cases.

• Drive the evolution of integration capabilitiesinlinewith global commerce trends and third-party ecosystemswhile alsomonitoringand addressingmarket friction points across the integration journey continuously improving toolsand support models to meet evolving customer needs

• Strategic mindset with the ability to translate market trends commercialprioritiesand integration needs into clear product direction.

• Customer focus ensuring merchant partner and developer needs shape integration tools services and support experiences.

• Global perspectiverecognisingregional market needs and designing integration experiences that scale across geographies and channels.

• Strong understanding of developer portal operations content governance onboarding journeys API documentation quality sandbox tooling and support models that create low-friction developer and agent experiences.

• Working knowledge of AI governance security privacy consent authentication authorisation and audit requirements relevant to APIs supporting agentic commerce delegated checkout and autonomous orassistedtransaction flows.

• Collaboration across the enterprise to align product engineering commercial and customer-facing teams around shared integration goals.

• Builds effective teams by creating focus trust and accountability across multidisciplinary groups delivering integration capabilities.

• Cultivates innovation by encouraging new approaches to simplify integration journeys and improve developer and merchant outcomes.

• Drives vision and purpose by connecting integration strategy to customer value business growth and long-term platform evolution.

• Ensures accountability through clear ownership measurable outcomes and disciplined follow-through across integration programmes.

• 10 years in ProductManagement Program Management or ProductOperationsat a high-growth technology or fintechorganisation.

• Demonstrated success as part of global cross-regional operations teams acrossthe AmericasEMEAandAPAC

• Proven ability to design and scale processes-experience withroadmap deliver-planningand product management& datatools(e.g.JiraAha!ConfluenceLooker Tableau).

Preferred

• Deep domainexpertisein payments cross-border commerce and regulatory compliance.

• Experience leadingDevEx/ IntEx API platform developerportalor integration enablement teams with accountability for documentation quality portal governance onboarding effectiveness supportreadinessand adoption outcomes.

• Exposure to AI-enabled commerce agentic checkout delegated payment/authentication patterns API conformance testing riskcontrolsand compliance frameworks for secure agent-led transaction experiences.

About the team
Our inclusive and global teams win together every day. Were proud to have the best minds in the industrywho you can learn from as you grow your career. The people the energy the connections its unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that gobeyond borders.

What makes a Globalpayer
Globalpayers think like a client act like an owner and win as one team. Were curious and innovative always finding better ways to deliver impact. We empower each other to make decisions and its our passionthat drives excellence in everything we set out to do.