GTM Systems Administrator

At Harvey were transforming how legal and professional services operate. By combining frontier agentic AI an enterprise-grade platform and deep domain expertise were reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. Were scaling fast and defining a new category in real time. The work is ambitious the bar is high and the opportunity for growth personal professional and financial is unmatched.

Our team moves fast takes ownership and is deeply committed to the mission operating with intensity staying close to our customers and pushing each other for excellence. We live by three values: Decisiveness Simplicity and Jobs Not Finished. We act quickly on clear judgment over perfect information we believe simplicity is what scales and were never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive wed love to build with you.

At Harvey the future of professional services is being written today and were just getting started.

Harvey is building a best-in-class go-to-market engine and were looking for a GTM Systems Administrator to join the GTM Systems team and help scale the systems that power both our pipeline and our customer experience. Youll take on a variety of projects across the full GTM lifecycle from how we source enrich and route leads at the top of the funnel to how we support and engage customers through Zendesk and our Customer Success platforms. This is not a traditional RevOps or Salesforce admin role: we expect this person to work AI-first using AI tools and agents to build automate and maintain systems that would traditionally require engineering support or manual admin work. Reporting to the Head of GTM Systems youll partner closely with Sales Marketing Support and Customer Success to translate business needs into scalable reliable systems that directly drive revenue and retention outcomes.

• Work across a variety of projects on the GTM Systems team with some sprints focused on top-of-funnel growth and others on support and customer success tooling flexing to where the business needs you most.

• Design and improve top-of-funnel systems including lead sourcing enrichment scoring and routing building enrichment workflows in Clay and across data providers (ZoomInfo Cognism Apollo Clearbit etc.) to power inbound and outbound pipeline.

• Configure and optimize Zendesk as Harveys primary support platform (ticket routing triggers automations macros SLA policies agent workspace) and support adjacent CS platforms like Catalyst.

• Contribute to Salesforce configuration across the funnel including lead routing scoring lifecycle stages and automation (Flows validation rules custom objects) and how data flows across Salesforce marketing automation support and enrichment tools.

• Use AI as a default working method: build and maintain AI agents automations and workflows (AI triage copilots agent-based enrichment LLM-powered data quality checks) to eliminate manual admin work and extend what the systems team can ship without engineering support.

• Integrate GTM and CS tools with Harveys broader ecosystem (CRM product data internal tools communication platforms) to ensure a unified view of the customer and build reporting and dashboards that provide visibility into pipeline conversion support performance and customer health.

• Maintain high data quality and compliance through deduplication normalization enrichment governance and consent/opt-out handling and document system architecture workflows and processes so everything scales as the company grows.

• 4-8 years of experience in GTM Systems RevOps Growth Ops Support Ops or similar roles.

• Strong proficiency in Salesforce (data modeling Flows lead routing account hierarchy reporting) plus hands-on experience administering Zendesk (routing automations triggers SLA policies) or deep expertise in one with proven ability to ramp fast on the other.

• Hands-on experience with Clay and at least one major enrichment/data provider (ZoomInfo Cognism Apollo Clearbit etc.) and experience with marketing automation platforms (Marketo HubSpot or similar).

• Demonstrated AI fluency: you already use AI tools (Claude ChatGPT Clay AI Zendesk AI or similar) to build workflows automate admin tasks draft configurations and troubleshoot and you can point to concrete things youve shipped this way.

• Strong systems thinking with the ability to design and debug end-to-end data flows across tools spanning both reactive support workflows and proactive growth motions.

• A collaborative team-first working style: comfortable operating in a pod picking up varied projects and working cross-functionally with Sales Marketing Support Customer Success and Operations. Highly organized and documentation-oriented with a focus on scalable maintainable systems.

• Experience with Customer Success platforms (Gainsight Catalyst) or Zendesk certification(s).

• Experience building integrations using APIs webhooks or iPaaS tools (Workato Zapier MuleSoft) or integrating GTM systems with data warehouses (Snowflake BigQuery).

• Experience building or deploying AI agents in production (e.g. agentic prospecting AI ticket triage health-score automation)

• Working knowledge of SQL and/or scripting (Python JavaScript) for data workflows.

• Background in high-growth or early-stage environments where systems are built from the ground up.

#LI-SH1

Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing

Required Experience:

Unclear Seniority