Graduate IT Support Technician

About Aerogen:
Headquartered in the vibrant city of Galway Ireland with offices around the world Aerogen is proud to be the world leader in acute care aerosol drug delivery. Recognised through multiple MedTech awards including being named Galway Chamber Company of the Year 2025 and an eleven-time winner of the Zenith Award for Respiratory Care Excellence in North America our employees make a difference to patients lives every day having reached over 30 million patients in more than 80 countries.

Today Aerogen is powered by a global team representing 54 nationalities working together with a shared commitment to improving patient care. Our talented and skilled team collaborate to innovate challenge and test not only in relation to our products but every facet of how we work.
We lead the way by finding innovative solutions to even the most complex problems all in the name of delivering better patient outcomes.

Our business continues to grow rapidly across the globe and as we grow our core culture of We Care universally connects us. We believe that your ambition and integrity fuels ours and we are committed to supporting our employees to reach their full potential through tangible investment in their careers.
Join us as we continue to #discoverbetter.

What is the role
The primary responsibility of this role is to provide high-quality first-level IT technical support as part of Aerogens global IT support team. Based primarily at Aerogens global headquarters this position will provide hands-on local IT assistance while also supporting the companys commercial teams and users located across multiple regions worldwide.

This position offers broad exposure across Aerogens IT environment including end-user computing service desk operations infrastructure support approved business applications device deployment and IT service improvement. The breadth of experience provides a strong foundation for career development with opportunities to progress into multiple IT disciplines as the organisation continues to grow.

What are the key responsibilities
Provide first-level onsite and remote technical support to users at Aerogens global headquarters and Irish manufacturing locations.
Provide remote IT support to Aerogens globally distributed commercial teams including onboarding device support connectivity troubleshooting and day-to-day user assistance.
Provide hands-on support for local office technology including meeting rooms collaboration tools printers peripherals and workplace IT equipment.
Maintain the IT support desk queue ensuring support tickets are logged prioritised updated escalated where required and communicated through to resolution.
Communicate regularly with users via phone email and collaboration tools to diagnose and resolve IT technical issues.
Assist with IT onboarding user account setup equipment preparation access requests employee moves and offboarding activities in line with IT and security procedures.
Build configure and deploy PCs mobile devices and peripherals for local and remote users.
Install and configure approved software on company devices according to specifications.
Follow IT standards security and change procedures when supporting users systems and devices.
Update support desk knowledge-base articles to ensure resolution details are accessible to colleagues.
Support IT projects service improvement initiatives and ad hoc IT tasks as required.

What education and experience are required
Recent graduate in Computer Systems Business Information Systems (BIS) Computer Science or a related discipline. Prior internship or academic project experience in IT support or troubleshooting is an advantage

What key skills will make you great at the role
Positive flexible and proactive attitude with a willingness to support a broad range of IT tasks as required.
Effective team player with excellent interpersonal and communication skills.
Strong customer service mindset with the ability to support users professionally patiently and effectively across different levels of organisation.
Demonstrated ability to learn new systems tools and processes quickly with a proactive approach to developing technical knowledge.
High attention to detail when documenting issues configuring devices maintaining records and following support procedures.
Ability to work effectively in a fast-paced multi-site and globally distributed environment.

What is it like to work at Aerogen
Our purpose is to transform patient lives and our ethos is to#discoverbetter. This also translates to how we look after our people. We want talented passionate and engaged people to join Aerogen and build your career with us. We understand that your life evolves through different stages and we are here to support our global team with a range of financial and non-financial rewards and benefits. Theres something for everyone! Here is an idea of what we offer:
Excellent medical care.
Bonus & Pension.
Aerogen Connect our employee led programme which supports our global teams to unite and have fun.
We pledge 1% of profits and time to charities and organisations.

Aerogen is committed to promoting diversity inclusion and equality in the workplace. If you have any difficulty using our application process please contact us by emailing emailprotected. Please include your name and preferred method of contact.