Global Manager, Hotel and Car Partner Support

GLOBAL MANAGER HOTEL & CAR PARTNER SUPPORT

Travel obsessed Big tech fan Hey youre in good company. If you want to be part of the industry that makes the world go round then look no further.

Travelport is the brains behind lots of your travel bookings- plane car or hotel. Our technology is used to book that magical holiday long awaited bucket-list trip or overdue school reunion. While we cant solve mosquito bites or lost luggage we can simplify a lot of the technical parts of travel and were looking for the best thinkers to help us do it.

Were hiring right now for a Global Manager Hotel and Car Partner Support! Search for #Travelport on LinkedIn and hear from our amazing team.

How youll make an impact:

The Global Manager Hotel and Car Partner Support will have deep expertise in the hospitality ecosystem relating to hotel and car partners alongside strong knowledge of products platforms and tools provided to partners. The role requires strong expertise in hotel and car products and technical solutions including integrations APIs and distribution capabilities enabling effective support issue resolution and partner enablement at scale. The role is responsible for leading and scaling global partner support operations owning the end-to-end support strategy and delivering consistent service excellence across regions.

This role will also drive operational modernization by harnessing automation digital capabilities and AI to transform support delivery enhance partner experience and unlock measurable performance gains. The role partners closely with Commercial Product Technology and regional Operations teams to deliver a seamless high-quality experience at global scale while supporting growth and innovation.

Your role in action:

Global Partner Support Leadership

• Own the end-to-end global partner support experience for hotel and car partners
• Ensure consistent high-quality delivery with appropriate regional flexibility
• Serve as senior escalation point for complex and cross-regional issues
• Build strong relationships with strategic partners
• Act as a subject matter expert on hotel and car products and technical solutions including APIs and integrations
• Drive operational modernization using automation AI and digital technologies

People Management & Leadership

• Lead geographically distributed teams
• Set clear goals and performance expectations
• Foster an inclusive high-performance culture
• Drive talent development and succession planning
• Build AI-enabled data-driven capabilities within the team

Operational Excellence & Scalability

• Define and manage SLAs KPIs and operational standards
• Drive performance across CSAT resolution times and backlog health
• Implement scalable solutions across tools and processes
• Ensure readiness for peak periods and product changes
• Embed AI-driven insights to optimise performance and predict demand

Cross-Functional & Regional Collaboration

• Partner with Commercial Product Technology Finance and Legal teams
• Represent the voice of partners in global forums
• Align global frameworks with regional needs
• Support onboarding and partner program changes
• Partner closely with Product and Technology teams on integrations APIs and platform capabilities
• Champion AI and automation opportunities across the partner journey

Strategy Insights & Continuous Improvement

• Contribute to global support and partner experience strategy
• Analyse performance data to identify trends and risks
• Lead transformation and continuous improvement initiatives
• Provide executive-level insights and reporting
• Leverage AI and advanced analytics to drive decision-making

Risk Compliance & Governance

• Ensure compliance with regulatory and data privacy requirements
• Identify risks and implement mitigation plans
• Maintain global policy consistency
• Ensure responsible and compliant use of AI

Skills & Competencies

• Strong global people management experience
• Excellent stakeholder management skills
• Experience in matrixed organisations
• Data-driven and analytical mindset
• Strong communication skills
• Strong knowledge of hotel and car products distribution systems and partner tools
• Understanding of APIs system integrations and platform architecture
• Digital and AI acumen with innovation mindset

Experience & Qualifications

• Experience in partner support and operations within hotel and car ecosystem
• Experience managing global teams
• Deep understanding of hotel and car products distribution models and technical solutions including APIs and integrations
• Experience working with Product and Technology teams on integrations and issue resolution
• Proven track record of driving modernization using AI and automation
• Experience using data and analytics to improve performance
• Bachelors degree or equivalent experience

Success Measures

• Partner satisfaction (CSAT)
• SLA and KPI achievement
• Reduction in escalations and systemic issues
• Team engagement and retention
• Operational efficiency improvements
• Impact of AI and automation initiatives

Discover why our teams love working here

Where do we start! Our benefits package includes:

We offer a package that includes 25 days annual leave per annum hybrid working model pension contribution private medical & life assurance and personal travel insurance.

Search for #lifeattravelport & #travelportUK for our employee stories on LinkedIn!

Your journey at Travelport starts here.

Our application process is quick easy and hassle-free apply in just a few minutes!

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation if needed.