Domestic Customer Service Agent

Joining a team of seven Customer Service Representatives and a Team Lead. The customer service agent is a people Person and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service answer questions and managing complaints.

• Gained at least one years relevant experience preferably in a customer service
• environment
• Have good communication skills with an excellent telephone manner
• Have demonstrated a good working knowledge of Excel and Word
• Organised diplomatic and a good team player
• A proven ability to work to targets and timelines

• Maintaining a positive empathetic and professional attitude toward customers always
• Responding promptly to customer inquiries
• Handling a high volume of calls
• Communicating with customers via phone email live chat or face-to-face
• Acknowledging and resolving customer complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support