Dolby Careers Senior Staff Operational Support Engineer

Join the leader in entertainment innovation and help us design the future. At Dolby science meets art and high tech means more than computer code. As a member of the Dolby team youll see and hear the results of your work everywhere from movie theaters to smartphones. We continue to revolutionize how people create deliver and enjoy entertainment worldwide. To do that we need the absolute best talent. Were big enough to give you all the resources you need and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture challenging projects and excellent compensation and benefits not to mention a Flex Work approach that is truly flexible to support where when and how you do your best work.

At Dolby OptiView we power mission-critical live and on-demand video experiences at global scale. As a Senior Staff Operational Support Engineer you will play a key leadership role in ensuring the reliability stability and scalability of our 24/7 streaming platforms.

This is a high-impact hands-on role where you will lead complex incident response act as the senior escalation point and drive improvements across automation operational maturity and platform resilience. You will partner closely with Engineering DevOps Product and Support teams to continuously raise the reliability bar.

• Act as the senior escalation point for complex high-severity production incidents
• Lead cross-team resolution across streaming player ads DRM CDN and real-time systems
• Command major incident responses during high-profile live events
• Provide clear high-quality communication to internal and external stakeholders

• Operate confidently in production environments with end-to-end system ownership
• Design and review complex infrastructure changes using Infrastructure as Code
• Partner with Engineering and DevOps to improve deployment safety and system resilience
• Influence platform design with a focus on reliability and operability

• Drive adoption of AI-augmented tools for incident detection triage and response
• Improve alerting reduce noise and automate operational workflows
• Identify opportunities to eliminate manual effort through automation

• Lead operational planning for high-risk high-visibility customer events
• Validate architecture monitoring and incident response readiness
• Act as a trusted advisor to internal teams and strategic customers

• Contribute to root cause analysis and drive corrective actions
• Identify systemic issues and partner with Engineering to resolve them
• Enhance runbooks playbooks and operational practices

• Work closely with Engineering on defect escalation and production readiness
• Provide feedback on observability tooling and operational risks
• Represent operations in post-incident reviews

• Participate in a 24/7 on-call rotation
• Support global handovers and ensure continuity of service

Required Skills & Experience

• 8 years of relevant experiencein operational support or similar customerfacing roles

• Proven ability to own complex problems endtoend and operate with a high degree of autonomy
• Experience influencing decisions and outcomes beyond individual contribution

• Deep experience operating and supporting large-scale production video streaming platforms
• Solid troubleshooting skills across distributed systems (APIs microservices cloud infrastructure)
• Expert understanding ofHLS DASH CMAF WebRTC DRM and CDN architectures
• Advanced experience working with monitoring alerting and logs to diagnose live incidents (Grafana Kibana/ELK Prometheus Loki)
• Correlate backend streaming metrics player telemetry and CDN signals to diagnose live customer issues end-to-end.
• Proven ability to safely execute complex production changes under pressure

• Demonstrated leadership during high-severity customer-impacting incidents
• Strong sense of ownership and accountability for customer outcomes
• Excellent written and verbal communication skills including customer-facing communication during incidents
  
  
  

Dolby Hiring Entity:

77 Sir John Rogersons Quay Block C
Grand Canal Docklands
Dublin D02 VK60
Ireland