Deputy Store Manager

Deputy Store Manager / Department Manager

Location: Kilkenny City

Contract: 1-Year Maternity Cover Contract

We at Teamworx are recruiting an experienced Deputy Store Manager / Department Manager to join one of Irelands leading premium retail brands. This is an exciting opportunity for a passionate retail professional to support the Store Manager in driving commercial success delivering exceptional customer experiences and leading a high-performing team in a fast-paced retail environment.

Our client is recognized for:

• Competitive salary and excellent employee benefits
  
• Strong career progression and leadership development opportunities
  
• Customer-focused retail culture
  
• Premium retail environment with quality products
  
• Ongoing training and professional development
  
• Supportive and collaborative workplace
  

The ideal candidate demonstrates:

Previous experience in a retail management or supervisory role

Proven ability to drive sales and achieve store KPIs

Excellent leadership coaching and people management skills

Passion for delivering exceptional customer service

Strong commercial awareness with experience analysing sales performance and KPIs

Excellent communication organisation and problem-solving skills

Ability to motivate develop and support a high-performing team

Confidence in deputising for the Store Manager when required

Key Responsibilities

Customer Experience

• Deliver an exceptional customer experience by ensuring every customer is welcomed promptly and professionally.
  
• Build strong customer relationships through excellent product knowledge and personalised service.
  
• Maximise sales through effective selling techniques link selling and add-on sales.
  
• Promote loyalty programme membership and encourage customer participation.
  
• Handle customer queries complaints exchanges and refunds professionally while turning opportunities into additional sales.
  
• Support gift wrapping services and maintain excellent customer engagement throughout the shopping journey.
  

Commercial & Operational Excellence

• Support the Store Manager in achieving and exceeding all store KPIs including Sales ATV Conversion IPT Margin Stock Loss and Mystery Shop results.
  
• Monitor weekly sales performance and assist in implementing action plans to maximise results.
  
• Maintain high merchandising and visual presentation standards throughout the store.
  
• Support effective stock management replenishment and space planning.
  
• Ensure deliveries stock control and stockroom procedures are completed accurately.
  
• Work closely with Marketing Buying and Warehouse teams to improve overall store performance.
  
• Ensure full compliance with company policies procedures health & safety and security standards.
  

Leadership & Team Development

• Support the Store Manager in the daily operation of the business and lead the store in their absence.
  
• Motivate coach and develop team members to deliver outstanding performance.
  
• Communicate business updates store objectives and operational priorities effectively.
  
• Assist with recruitment onboarding training probation reviews and performance management.
  
• Lead training initiatives including internal development programmes.
  
• Foster a positive collaborative and customer-focused team culture.
  

Store Standards

• Maintain exceptional store presentation cleanliness and merchandising standards.
  
• Ensure products are correctly priced barcoded and replenished.
  
• Monitor promotional displays and ensure pricing accuracy.
  
• Maintain company uniform standards across the team.
  
• Promote a safe working environment for colleagues and customers.
  

Suitable candidates will have:

Previous experience as an Assistant Store Manager Deputy Store Manager Department Manager Retail Supervisor or Senior Sales Advisor within fashion luxury retail homeware lifestyle department stores or other customer-focused retail environments.

Candidates should demonstrate a passion for retail leadership customer service excellence and commercial success with the confidence to lead a team and deputise for the Store Manager when required.

For more information send your CV to or callfor more information.

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