DACH Senior Customer Onboarding Specialist

As a Customer Onboarding Specialist youll play a critical role in helping customers realize value from HubSpot quickly and confidently by leading multi-Hub implementations.

Youll act as an experienced autonomous consultant for customers with sophisticated needs translating high-level business goals into clear onboarding strategies that drive time-to-value adoption and long-term success. Youll partner closely with Sales Customer Success and Product teams while serving as a subject-matter expert in specific HubSpot Hubs and inbound best practices.

This role can be worked Remotely Flex our from our Dublin based Office.

In this role youll get to:

• Lead end-to-end onboarding for complex multi-stakeholder customers managing competing priorities and timelines to deliver successful implementations.
• Translate customer business goals into measurable onboarding objectives tied to activation adoption and time-to-value outcomes.
• Design and deliver scalable multi-Hub solutions aligned to advanced business processes data models and reporting needs.
• Oversee product configuration integrations training and initial campaign execution to accelerate customer impact.
• Advise customers on technical elements such as integrations APIs permissions and governance within the HubSpot ecosystem.
• Facilitate effective discovery sessions across diverse customer contexts adapting for executive technical regional or language considerations.
• Partner cross-functionally with Sales Customer Success Services and Product teams to ensure a seamless and consistent customer experience.

We are looking for people who:

• Are fluent in spoken and written German
• Have experience consulting customers through SaaS implementations and/or ongoing platform adoption.
• Can manage multiple implementations or service engagements simultaneously.
• Bring expertise in at least one core HubSpot Hub (Marketing Sales Service or Operations) with working knowledge across others.
• Advise on both technical solutions (integrations APIs) and strategic growth considerations.
• Communicate and present with confidence and know how to tailor their message for technical and executive audiences.

Nice-to-Have:

• Have supported enterprise or multi-regional customers.
• Are familiar with data modelling reporting frameworks or CRM governance at scale.
• Have experience identifying or supporting expansion opportunities.
• Are comfortable using AI-powered tools to improve efficiency insight or delivery quality.
• Have a background consulting on CRM platforms.