CX Cabin Experience Manager

The Cabin Experience Manager is responsible for the endtoend onboard customer experience spanning both the physical aircraft interior and seating proposition and the digital cabin experience including Inflight Entertainment Connectivity & onboard digital services. The role defines and delivers a holistic cabin product vision across existing & future fleets bringing the Aer Lingus brand to life through a seamless integration of physical comfort & digitally enabled experiences.

Your responsibilities as a CX Cabin Experience Manager will include:

• Support the end-to-end cabin experience strategy integrating cabin interiors & seating with the digital experience (IFE connectivity onboard digital services) to drive NPS CSAT advocacy & competitive differentiation.
• Support complex multiyear cabin programmes (linefit & retrofit) spanning interiors seating IFEC and connectivity ensuring delivery against budget quality reliability & performance targets while protecting customer & commercial outcomes.
• Oversee the full product lifecycle across physical & digital cabin elements from concept & requirements definition through engineering certification approvals (ITCM/PDR/DDR/FAI) production installation & software deployment.
• Define & execute the digital cabin strategy leading the execution of this through cross-functional teams Tech/Transformation Operations Customer & IAG Connect deliver a multi-year roadmap of customer & crew digital solutions. Own data driven business cases for all cabin investments demonstrating customer & commercial value including NPS/CSAT uplift digital adoption revenue cost efficiency & lifecycle optimisation.
• Act as a design authority for the integrated cabin experience covering interior layout seating materials & finishes lighting monuments IFEC hardware connectivity solutions & customer digital touchpoints aligned with brand sustainability operational efficiency & maintainability.
• Partner with Finance & Strategy to maximise commercial impact modelling seating density premium cabin value durability lifecycle cost & digital economics including connectivity & ancillary revenue.
• Lead governance & supplier management across OEMs seat manufacturers design agencies monument IFEC & connectivity providers to ensure cohesive delivery.
• Shape future-ready cabin concepts aligned to global benchmarks emerging technologies sustainability goals & evolving customer expectations.
• Own cabin appearance & digital experience standards working with M&E Quality Cleaning & Digital Ops to improve presentation reliability & service availability.
• Leverage customer insight NPS/CSAT analytics usage data audits & competitive intelligence to prioritise improvements across all cabin touchpoints.

We are looking for an individual with experience / qualifications in the following areas:

• Exceptional organisational ability and attention to detail with a proven capacity to manage complex multiyear cabin programmes spanning physical interiors seating IFEC and connectivity often in parallel.
• Excellent written and verbal communication skills including the ability to produce executivelevel presentations robust business cases and clear design or product justifications that support strategic and commercial decisionmaking.
• Strong understanding of aircraft cabin interiors and systems including seating platforms materials ergonomics and certification considerations combined with the ability to quickly acquire deeper technical knowledge across digital cabin technologies IFEC platforms and connectivity ecosystems.
• Welldeveloped design sensibility with the ability to translate brand strategy into cohesive physical and digital cabin experiences that are practical deliverable and customerfocused.
• Strong customercentric mindset using customer insight NPS/CSAT data usage analytics and competitive trends to inform investment decisions product prioritisation and experience design.
• Excellent interpersonal and influencing skills with the ability to operate effectively across Engineering Fleet Digital IT Finance Strategy Procurement and OEM/technology partners.
• Fluent in English both written and spoken.
• Eligible to live and work in the EU.
• Current unrestricted worldwide passport.
• Provide three verifiable references.
• Able to pass a five year security background check.
• Able to pass a 5-year security background check*(or be in possession of a current airside pass for the airport this position is based in Dublin).

Closing Date: 8th July 2026.

At Aer Lingus we embrace diversity and believe in providing equal opportunities to all qualified individuals. We are dedicated to cultivating an inclusive and respectful work environment that values employees unique backgrounds experiences and perspectives. We do not discriminate based on race gender sexual orientation age disability or any other protected status. If you have any questions or require any accommodations to support you in your application please contact us at