Customer Support Representative

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global

Make your mark at one of the biggest names in payments. Were looking for a Customer Support Representative to join our everevolving customer suppose team and help shape the future of global commerce.

What youll own

• Resolves client and/or merchant technical support issues relating to point of service (POS) products including but not limited to dial-up card swipe terminals and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
• Begins to build base knowledge of POS products policies customer service procedures and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

What youll bring

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature requiring limited decision outside of stated processes but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work requires instructions on all assignments. Works under close supervision.
• Computer Skills - Basic computer skills
• Industry Knowledge - Ability to develop basic payments industry knowledge
• Research - Basic ability to research issues and resolve customer inquiries
• High School Diploma or Equivalent
• Typically No Relevant Experience Required

Its a bonus if you have

• Think like a client: We care deeply about our clients success. We ask listen and learn curious to understand first. Our passion drives excellence in everything we set out to do.
• Act like an owner: We take accountability working at pace to own our outcomes. We empower each other to make decisions. Were innovative always finding better ways to deliver impact.
• Win as one team: We value personal connections moving forward together with clarity. We build inclusive and global teams embracing different perspectives and ideas. Its always we never me. Were determined to succeed together.

About the team

Our inclusive and global teams win together every day. Were proud to have the best minds in the industry who you can learn from as you grow your career. The people the energy the connections its unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer

Globalpayers think like a client act like an owner and win as one team. Were curious and innovative always finding better ways to deliver impact. We empower each other to make decisions and its our passion that drives excellence in everything we set out to do. Does this sound like you Then you sound like a Globalpayer. Apply now to take your career global.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .