Customer Support Agent English (CL13)
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Job Summary
General Information
Position: Product Support Agent CL13 - UKI
Location: (WFO 100%) Sandyford D18
Contract: Full-time role 40 hours per week
Work Hours: Mon/Sun 8am-9pm (7am-8pm daylight saving time) rotation .
** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.
Duties and Responsibilities: The main responsibility of this role is to provide customer support through chat email and phone.
- The main responsibility of this role is to provide customer support through chat email and phone
- Developing deep knowledge within a complex product group
- Investigate and prioritize advertising issues escalating to a specialist when appropriate for further troubleshooting or de-bugging.
- Own tasks end-to-end until they are assigned to specialist.
- Discern product confusion from bugs identify solutions and advise the sales team advertisers to accomplish the advertisers desired outcome
- Effectively and concisely communicate resolution technical resolution workarounds or product confusion to the sales team
- Partner with product support group specialists to identify solutions to advertising bugs and product confusion
- Facilitate a high-end customer experience related to support for advertising bugs
For internal applicants the type of contract will remain unchanged.
INCLUSION AND DIVERSITY
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible inclusive open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.
Please advise if you have any particular requirements so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at .
About Accenture
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Language(s) Required: As part of the interview process you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.
- English: fluent - C1
Basic Qualifications:
- High School Diploma or GED
- Minimum of 1 year of experience with customer support/product technical support
- Active account on Facebook and a minimum of one other social network
- Active user of social media services
- Customer service experience
Preferred Qualifications:
- Minimum of 1 years experience in delivery operations
- Bachelors Degree
- Online advertising experience
- Experience using Facebook products
Professional Skills
- Excellent oral and written communication skills required
- Ability to rapidly assess analyze and resolve or troubleshoot issues and distill into clear and concise communications
- Aptitude to support complex products
- Ability to overcome a product learning curve
- Ability to think critically and problem solve
- Ability to work in teams
About Accenture
Accenture is a leading global professional services company that helps the worlds leading businesses governments and other organizations build their digital core optimize their operations accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791000 people serving clients in more than 120 countries. Technology is at the core of change today and we are one of the worlds leaders in helping drive that change with strong ecosystem relationships. We combine our strength in technology and leadership in cloud data and AI with unmatched industry experience functional expertise and global delivery capability. Our broad range of services solutions and assets across Strategy & Consulting Technology Operations Industry X and Song together with our culture of shared success and commitment to creating 360 value enable us to help our clients reinvent and build trusted lasting relationships. We measure our success by the 360 value we create for our clients each other our shareholders partners and communities.Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status sexual orientation gender identity or expression marital status citizenship status or any other basis as protected by applicable rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities
Required Experience:
Unclear Seniority
About Company
About Accenture Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and ... View more
