Customer Success Manager

About the Role

EnergyCAPis growing its global footprint andwerelooking for a Customer Success Manager to champion our European customers from this roleyoullbe the primary success partner for non-US accounts-building lasting relationships proactively managing health and renewals and acting as the voice of the customer back to our product and support teams. Success here means customers feel genuinely cared for supported and set up to maximize the value ofEnergyCAP and thatyourea key driver of our global expansion story.

WhatYoullDo

• Own the customer relationship for a book of European and non-US accounts-leadingregularbusiness reviews success check-ins andsupportrenewal conversations that strengthen retention and expand engagement.
• Respond to and resolve support tickets for customers in the European market consistently meetingEnergyCAPssupport teams metricsfor firstresponseand resolution timeswhilemaintaininghigh customer satisfaction.
• Lead get right recovery journeys for at-risk accounts-identifyingrisk signals early building remediation plans and partnering internally to turn challenges into wins.
• Serve as the Voice of the Customer by synthesizing feedback and surfacing insights to cross-functional teams including Product Sales and Support to drive continuous improvement.
• Execute customer health tasks withinChurnZero including renewal readiness reviews survey response follow-ups and lifecycle task completion to keep your book of business healthy and engaged.
• Collaborate with the European Account Executive and US-Based Strategic Account Managersto support pre-sales handoffs account strategy andpotentially over time representEnergyCAPat European conferences and industry events.
• Contribute to process improvement and onboarding excellence by coaching and educating customers on best practices to drive platform adoption and value realization.

WhatYoullBring

Werelooking for someone who leads with curiosity and empathy brings a solutions-first mindset to every customer interaction and thrives in a fast-moving SaaS environment where relationships and results bothmatter.

• 56 years of experience in Customer Success Account Management or a related customer-facing role within a B2B SaaS environment with a demonstratedtrack recordof retention and account growth.
• Technical troubleshooting aptitude-comfortable diagnosing issues escalating appropriately and communicating solutions clearly to both technical and non-technical audiences.
• Proficiencywith customer success and communication platforms such asChurnZero(or similar) Intercom Microsoft Teams Zoom and Outlook. Experiencewithsupportticket management systems is a plus.
• Strong analytical capability-able to interpret customer health data usage trends and survey results to inform proactive outreach and success strategies.
• Experience mentoring coaching or leading a team or serving in a team lead capacity; comfortwithownership and driving outcomes independently.
• Exceptional written and verbal communication skills clear warm and effective across email video calls and in-person settings.
• High resilience and positivity you stay solutions-oriented under pressure take accountability and bring energy that lifts teams and customers alike.
• Bachelors degree preferred; equivalent professional experience will be considered. Experience working with customers across European markets is a strong plus.

Pay Range:60000 - 65000 base salary with 10% annual bonus
Pay iscommensuratewith experience knowledge skills and abilities.

WhyEnergyCAP

AtEnergyCAPweremore than a software company werea team of innovators problem-solvers and sustainability advocates. We help organizations unlock actionable insights that drive efficiency and environmental impact. Here your success directly contributes to a cleaner smarter energy future.

Youllthrive in a culture that values growth creativity and collaboration with the freedom to take initiative experiment withnew ideas and grow your career. This role offers real leadership potential as we continue scaling our global presence.

WhyYoullLove Working Here
AtEnergyCAP we invest in youpersonally professionally and beyond.Hereshow we support your growth balance and well-being:

Health & Wellness

• 100% company-paid Health & Dental coverage for you plus competitive cost-sharing for your family

• Company-paid Life Insurance and Long-Term Disability/Income Protection for added peace of mind

• Adoption Grants and paid leave to support your growing family

• Wellness program offerings designed to strengthen your physical and mental health and overall well-being

Financial Security

• Pension contribution match to help you plan confidently for the future

• Monthly Connectivity Stipend so you can work seamlessly from anywhere

Growth & Development

• EmergeneticsDevelopment Program to help you understand andleverageyour strengths

• Tuition Assistance and budget for advanced courses to fuel your continued learning and career growth

• Excellent career opportunities to develop your skills and grow within the company

Community & Balance

• 5 weeks of paid holidays so you can recharge and enjoy life outside of work

• A remote-first workplace that offers balance and flexibility with theoptionto connect in person at our offices

AtEnergyCAP wedontjust offer benefitswe provide the tools support and flexibility you need to thrive in both work and life.

EnergyCAP is a proud equal opportunity employer committed to hiring and developing individuals from diverse background and experiences. We value and consider applications for all qualified candidates without regard to actual or perceived race color religion national origin sex gender age marital status personal appearance sexual orientation gender identity or expression family responsibilities disability medical condition enrollment in college or vocational school political affiliation military or veteran status citizenship status genetic information or any other basis protected by federal state or local law.

EnergyCAP will reasonably accommodate qualified individuals with disabilities in accordance with applicable law. If you are in need of an accommodation in order to submit your application please email.

Please click HERE to view the mandatory Federal Applicant Laws that apply to your employment rights.

Note: We are currently not sponsoring VISAs.

Required Experience:

Manager