Customer Success Manager

We build. We create impact. 

Within the CSM department you will be responsible for managing the services around our IoT & SaaS solutions in collaboration with internal teams and retail sector clients. Your missions will include:

• Develop/maintain relationships to position Vusion as key service partner.
• Monitoring service commitments: Ensuring that the services provided meet the contractual commitments in terms of support maintenance and asset management in collaboration with stakeholders (support sales client project managers experts etc.).
• Coordinating teams: Working with support teams client project managers and other stakeholders to ensure quality service and meet service contract commitments.
• Defining SLA/SLR content and implementation: Defining and adjusting service level agreements in consultation with contract stakeholders.
• Leading client steering committees: Organizing and leading meetings with clients to discuss performance and possible improvements.
• Managing events impacting services: Ensuring that all events that could affect the service contract are taken into account throughout its lifecycle.
• Developing improvement plans: Creating continuous improvement plans and associated actions.
• Proactively proposing service evolutions: Suggesting proactive service improvements costing them and presenting them to the client in collaboration with the Key Account Manager (KAM).
• Participating in contract setup and renewal: Actively participating in the setup and renewal of contracts in collaboration with sales and pre-sales teams to provide indicators and information to define the best strategy.

Qualifications :

Qualifications were looking for.   

• Proven experience of 2-5 years in the same role of CSM
• Ability to understand customers needs and build trust-based relationships
• Client Relationship & Retention: Strong ability to build trust drive satisfaction and secure renewals.
• Growth Mindset: Skilled at spotting upsell/cross-sell opportunities and partnering with Sales.

Additional Information :

We innovate. We help communities thrive. 

Vusion has an international presence in 19 joining us youll be part of a globally distributed team of intellectually curious committed and collaborative co-workers. 

The work is fast paced challenging and ambitious. Here you will feel valued for your contributions as we reinvent modern commercetogether. 

We feel supported. You will too. 

Vusion is a place where people feel safe happy and respected. We offer programs and benefits to support you in whatever comes next in your life including: 

• Pay: Competitive pay shareholder equity and benefits 

• Schedule: A flexible hybrid work schedule 

• Career Growth: E-learning opportunities and workshops and global mobility potential 

Not the right opportunity for you  
Share this job with a friend or search all careers at Work :

No

Employment Type :

Full-time