Customer and Technical Support Executive

Customer and Technical Support Executive

Activ8 Solar Energies are actively seeking a Customer and Technical Support Executive to be the frontline of customer support assisting customers with technical issues related to solar systems. The position would be based here in Carrickmacross Co. Monaghan. This is a full time permanent position inclusive of a competitive salary pension healthcare and additional benefits.

Were dedicated to empowering homeowners and businesses towards self-sustainability through exceptional customer experiences and innovative products. Be part of an industry thats shaping the future of our planet.

Why Join Us

At Activ8 were not just about energy efficient upgrades were about people. Youll join a team that values:

• Quality We dont just meet standards; we set them.
• Innovation Its in our DNA.
• Respect & Inclusion Caring for our people fuels our success.
• Accountability We say what we do and do what we say.
• Safety If it isnt safe we dont do it.

The Opportunity:

The successful candidate will provide excellent customer service and technical support to ensure the optimal performance and efficiency of our solar systems. You will troubleshoot diagnose and resolve technical problems guide customers through solutions and escalate more complex issues when necessary.

Responsibilities includes

• Diagnose and resolve technical issues related to solar systems including inverters panels wiring and software.
• Provide clear and detailed explanations of technical concepts and solutions to the customers
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Guide customers through troubleshooting steps and provide remote assistance to resolve issues.
• Document all customer interactions and technical issues in our internal ticketing system.
• Work closely with product manufacturers engineers and installation teams to resolve on-site technical issues.
• Escalate unresolved issues to senior management.
• Provide feedback to the product development team to improve the reliability and functionality of solar products.

Qualifications/Key Skills

• 1-2 years previous experience in a customer support based position.
• Previous administrative experience within a construction or electrical company.
• Technical Support experience would advantageous but not essential
• Exceptional written and verbal communication skills.
• Excellent communication and customer service skills.
• Strong problem-solving and analytical abilities.
• Must live within a commutable distance from Carrickmacross Co. Monaghan.

Our Benefits:

• Competitive Salary
• Pension Contribution
• Laya Healthcare
• Gym Memberships
• Breakfast Bar
• Plus additional benefits

How to Apply: Interested in making a difference in renewable energy Apply through the link provided.

Activ8 Solar Energies is an Equal Opportunity Employer.

Required Experience:

Senior IC