Contact Centre Coordinator

Europcar Mobility Group

At Europcar Mobility Group our purpose is to help to change the way you move. We are guided by our core values: We are happy to help We embrace change We take responsibility We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Contact Centre Agent- Head Office- Santry Dublin 9.

Do you thrive in customer-facing positions and enjoy collaborating within a diverse team We are looking for a Contact Centre Agent in our Head Office to work as part of our dynamic and fast-paced team reporting into the Contact Centre Manager. As aContact centre agentyou will be working in an environment where the customer is at the centre of everything we do for both GoCar and Europcar brands. You will be responsible for providing a world class customer facing service at every stage of the rental process.

Benefits:

• Competitive Salary

• Twenty-two days annual leave

• Medical refund scheme

• Enhanced statutory sick pay

• 1.5% employer matched Pension scheme

• Enhanced Maternity and Paternity benefits

• Access to Hubex benefits and discounts platform

• Life Assurance x2 basic salary

• Employee Assistance Programme

• Opportunities for career advancement and professional development

• Voluntary flu vaccination voucher

• Bike to Work Scheme

Key Responsibilities:

• Respond promptly to customer inquiries via phone email and chat demonstrating empathy and professionalism while providing timely updates.

• Provide accurate information and assistance to customers regarding products services orders and account inquiries.

• Collaborate with team members and other departments to ensure seamless customer service delivery.

• Stay up-to-date on product knowledge company policies and procedures to provide accurate information to customers.

• Meet or exceed performance targets including response times resolution rates and customer satisfaction metrics.

• Daily use of various in-house and external systems.

• Adhere to all company policies procedures and safety guidelines. Responsible for own health and safety and that of other work colleagues.

• Undertaking ad-hoc duties.

Your Skills:

• Customer Service focused candidates with previous experience in a Contact Centre environment

• Strong Sales skills

• Strong ability to meet targets

• Must be fluent in English 2nd language advantageous but not essential

• Excellent communication skills both written and verbal

• Excellent administrative skills

• Full working knowledge of MS Office

• Problem solving and numerical skills

• Strong ability to multitask in a busy environment

• Ability to highlight trends and issues

• 37.5 hour working week Monday to Sunday.

• Be a team player with the ability to work on your own initiative

Why Choose Europcar

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions and everyone who is part of our team can make a contribution to and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

We welcome and encourage applications from individuals of all backgrounds experiences and abilities regardless of race ethnicity gender reassignment nationality sexual orientation age disability status religion or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion where respect for one another is essential. If you need any accommodations or assistance during the application or interview process please let us know. Together through mutual respect we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

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