Clinical Governance Manager

JOB DESCRIPTION

Job Title: Clinical Governance Manager

Location: MQI Head Office 24 Merchants Quay Dublin 8 and travel to all MQI services across Ireland.

Role Purpose: The Clinical Governance Manager supports the Deputy Head of QRC in coordinating and monitoring the organisations Clinical Governance Framework ensuring safe effective person-centred and compliant services.

Reports to: Deputy Head of Quality Risk & Compliance

Contract Type: Contract of Indefinite Duration

Weekly Hours: 37.5 hours per week

Principle Objective: The role provides coordination and assurance across clinical risk incidents audit quality improvement clinical standards and governance reporting working closely with clinical and operational teams.

Team Purpose Who We Are

Merchants Quay Ireland is a national voluntary organisation who helps people who are Homeless and those caught in addiction. We provide frontline services practical supports pathways towards recovery and innovative responses to the issues of drug use and homelessness in Ireland.

Our Vision is one of an inclusive society where the integration and well-being of all is supported and everyone is treated with Dignity and Respect. Our Mission is to work as a collaborative community to reduce the harm caused by addiction and homelessness. We provide accessible high quality and effective services which meet the complex needs in a non judgemental and compassionate way.

The position acts as the link between clinical services and the corporate Quality Risk & Compliance function ensuring governance arrangements meet legislative professional and contractual/service level agreement requirements.

Current MQI Clinical services include:

Primary healthcare servicesoperated from the MQI premises at Riverbank House. These include general and psychiatric nursing services dental services counselling and mental health services. GP services are provided by independent providers which include addiction support community detox and Opioid Substitution Treatment (OST) treatment. MQI operates a womens weekly GP clinic at our Janes Place service this clinic is operated via a third party.

The Medically Supervised Injection Facility (MSIF) a hygienic safe medically supervised healthcare environment where people can inject drugs obtained elsewhere under the supervision of trained health professionals. The service operates seven days a week and is staffed by qualified nurses and project workers.

Clinical Detox operates at our eight-bed residential unit at St Francis Farm Tullow Co. Carlow. Admissions are a combination of clients detoxing from the following substances: methadone and benzodiazepine methadone only benzodiazepines only and suboxone.

Main Duties/Responsibilities

• Reporting to the Deputy Head of Quality Risk & Compliance for individual support regular supervision and performance appraisal.

Clinical Governance & Assurance

Coordinate clinical governance activities workplans meetings and action trackers.

Monitor implementation of governance actions and escalate significant concerns.

Support preparation of clinical governance reports and assurance dashboards.

Support inspections regulatory reviews and organisational assurance processes.

Clinical Risk & Incident Management

• Support maintenance and review of clinical risk registers.

• Monitor clinical incidents adverse events and near misses.

• Support incident investigations RCA and learning reviews.

• Analyse trends and escalate significant or recurring risks.

• Track corrective and preventive actions (CAPAs) to completion.

Clinical Audit & Quality Improvement

• Coordinate the annual clinical audit programme.

• Support audits of clinical records medication care plans IPC consent safeguarding and other priority areas.

• Monitor audit findings and improvement actions.

• Support Quality Improvement Plans and continuous improvement initiatives.

Clinical Standards & Compliance

• Coordinate development and review of clinical policies procedures protocols and guidelines (PPPGs).

• Monitor compliance with relevant HSE requirements National Clinical Guidelines HIQA standards where applicable professional standards and organisational policies.

• Support evidence preparation for inspections audits and external reviews.

Monitoring & Reporting

• Analyse clinical governance information including incidents risks audits safeguarding medication events complaints and quality actions.

• Maintain governance dashboards and performance indicators.

• Provide regular reports and exception reporting to the Deputy Head of QRC.

• Coordinate relevant Clinical Governance meetings and monitor actions.

Key Working Relationships

Work collaboratively with the Deputy Head and Head of QRC clinical and service managers nursing healthcare and clinical professionals Safeguarding/Project workers Harm reduction services operational teams and other QRC colleagues.

Operational managers and clinicians retain responsibility for service delivery and professional clinical practice; QRC provides governance oversight monitoring and assurance.

Person Specification

Essential:

• Relevant qualification in healthcare nursing social care quality clinical governance or related discipline.

• Circa 5 years post qualification clinical experience of delivery of clinical services in the areas of social care or similar services.

• Knowledge of clinical governance risk incident management audit and quality improvement.

• Strong analytical organisational communication and report-writing skills.

• Ability to identify monitor and appropriately escalate governance concerns.

• Strong Microsoft 365 and information-management skills.

• An excellent working knowledge of relevant regulations guidelines and legislation.

• Full Clean Driving Licence and access to a vehicle.

Desirable:

• Experience within an HSE-funded/Section 39 organisation.

• Experience in homelessness addiction mental health or community healthcare.

• Training/qualification in quality risk clinical audit governance or incident investigation.

• A passion for and record of working to create trauma informed and inclusive services.

  
  

Key Competencies

• Clinical governance

• Risk-based thinking

• Analytical skills

• Quality improvement

• Professional judgement

• Attention to detail

• Stakeholder engagement

• Constructive challenge

• Confidentiality and integrity

• Effective communication

• Time management

What does MQI Offer as an employer

• Salary: 53933 - 66093 dependent on experience
  

• Paid Family Leave where applicable (Maternity Paternity Adoptive Force Majeure and Compassionate Leave)

• Employee Assistance Programme (EAP)

• Educational Assistance (Study and Examination Leave Scholarship Foundation)

• Minimum 27 days Annual Leave

• Death In Service (from commencement of employment)

• Defined Contribution Pension Scheme

• Group VHI scheme

• Competitive Salaries

• Bike to Work

If you are interested in applying please do so by 15th September 2026.

This job description is intended as a summary of the primary responsibilities of and qualifications for this role. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform based on requirements either now or in the future.

Merchants Quay Ireland is an equal opportunities employer