Client Services Specialist

Role Overview

• Job Title: Client Services Specialist
• Job Type: Permanent
• Location: Ringaskiddy Cork
• Hours: 39 hours p/w
• Salary:  55000 - 72000 p/a DOE

Overview of Role:

• Build and maintain strong relationships with clients acting as their primary point of contact.
• Manage customer queries service issues and ensure a high level of client satisfaction.
• Prepare quotations proposals and contracts in line with customer requirements and business objectives.
• Coordinate the onboarding of new clients projects and products into laboratory operations.
• Act as the link between customers and laboratory teams providing regular updates on project progress and testing activities.
• Monitor project timelines turnaround times and ensure customer expectations are effectively managed.
• Lead client business reviews governance activities and continuous improvement initiatives.
• Support customer audits technical discussions and site visits.
• Collaborate with operational teams to ensure customer commitments and service levels are achieved.
• Forecast customer demand and support capacity planning activities.
• Identify opportunities for account growth through cross-selling upselling and new service offerings.
• Maintain accurate customer quotation contract and pipeline information within Salesforce.
• Support business development activities customer engagement events and revenue growth objectives.
• Ensure compliance with quality regulatory health & safety and SGS standards and values.

Qualifications :

You will also have the following:

• Science graduate degree in Chemistry Pharmacy or equivalent education 
• Minimum of 3-5 years in analytical testing quality assurance laboratory operations or client facing pharmaceutical services 
• Experience managing customer relationships in a regulated industry.
• Understanding of pharmaceutical development release testing stability testing or microbiology services.
• Experience preparing quotations proposals or contracts desirable

To be considered for this role you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

Additional Information :

ADDITIONAL INFORMATION 

At SGS we believe in rewarding our employees for their hard work and commitment. As part of our team you would be eligible for:

• Pension scheme Life Assurance 
• Annual Bonus Scheme 
• Enhanced Annual Leave plus bank holidays 
• Health & Wellbeing initiatives 

SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race colour religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law. 

APPLY NOW for full consideration if you are selected for an interview or further consideration we will be in touch with you directly.  

Remote Work :

No

Employment Type :

Full-time