Client Service Manager

About Northern Trust:

Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Major Duties : for service and delivery to one or multiple clients within their area of specialization (Custody Fund Accounting Transfer Agency or Middle Office and maintains client service levels to dedicated client/s by ensuring the timely and accurate delivery of reports/information attends operational meetings both internally and externally with key client(s)3. Operates independently; has in-depth knowledge of business unit/ function. large and/or complex projects such as strategic change management new business/product initiatives process re-engineering merger and acquisitions integration and provides multi-disciplinary consulting service such as marketing and technology to business and maintains working relationship with Relationship Managers Client Service Delivery Managers and other Service Managers to ensure client service needs are as the key client contact within area of expertise and follows up on day-to-day client queries and issue for identifying and addressing service issues as and when they technical expertise for new or complex products/services and oversees the implementation of new processes to support these products/services on an ongoing basis to ensure that client needs are management reporting on transactions including statistics on volume productivity new development and service impact to client(s) and partners with complex problem with various operations areas to improve processes oversee software installations and research processing problems or resolve client risk management and compliance programs and activities for their assigned in developing implementing and administering programs within functional areasKnowledge :Excellent oral and written communication skills are requiredKnowledge of financial industry operations including fiduciary services and use of trust systems is requiredAnalytical and problem solving skills is requiredExperience :A College or University degree and/or relevant proven work experience is required.

Working with Us:

As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .

We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.