Client Integration VP
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Job Summary
About Citco:
The market leader. The premier provider. The best in the business. At Citco weve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand push beyond the boundaries of our industry and shape its future. From working exclusively with hedge funds to serving all alternatives corporations and private clients our organization has grown immensely across asset classes and geographies. For us this progress is a pattern that well only maintain as we move forward always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space we say: Welcome to Citco.
About the Team & Business Line:
Fund Administration is Citcos core business and our alternative asset and accounting service is one of the industrys most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
Responsibilities
As a key member of the Global Client Integration team you will own and drive end-to-end product launches and conversions for new and existing clients. This includes:
Project Leadership & Client Management
- Lead client-facing meetings documenting key decisions and action items
- Deliver exceptional client service throughout the project lifecycle
- Present project progress and updates to management teams and stakeholders
- Coordinate with internal and external stakeholders to define document and agree on project scope during planning phases
Project Execution & Oversight
- Track and monitor project progress using established project management tools
- Manage and coordinate all workstream owners and their deliverables
- Identify address and escalate project risks concerns and delays in a timely manner
- Direct ownership of technology system onboarding ensuring seamless integration
- Coordinate with relevant internal teams to ensure workflows meet client needs capturing unique requirements
- Apply core Client Integration processes and procedures consistently
Continuous Improvement & Team Contribution
- Lead ad-hoc operational and process enhancement projects including client engagement where required
- Partner with Data Services on additional or ad-hoc data requests
- Contribute to PMO responsibilities including staffing regional project tracking and departmental initiatives
- Document lessons learned and drive identification and implementation of process enhancements
Qualifications
About You
Qualifications & Experience
- Bachelors degree in Business Finance or a related discipline
- Minimum 7 years experience in the financial services industry
- Proven project management and business analysis experience
- Experience managing and leading high-performing teams
- Working knowledge of Listed and OTC products
- Genuine interest in financial markets and the hedge fund industry
Skills & Attributes
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Client-focused mindset with a commitment to service excellence
- Collaborative team player who thrives in a fast-paced environment
- Creative and innovative approach to problem-solving
- Dedicated to continuous learning and improvement
- Proficient in Microsoft Office Suite
Our Benefits
Your wellbeing is of paramount importance to us and central to our success. We provide a range of benefits training and education support and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Required Experience:
Exec
About Company
At Citco, we don't just provide bespoke solutions and better results. We’re a true partner dedicated to developing rich, long-term relationships through gold standard services.
