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Change Coordinator Managed Services
Job Location:
Monthly Salary:
Posted:
21 August 2026 (Yesterday)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Overview:
The Change Coordinator is responsible for coordinating the end-to-end Managed Service Change Management process ensuring that changes are assessed estimated approved communicated implemented and reviewed in a controlled manner that minimises business risk and service disruption.
The role acts as the central point of coordination between technical teams service providers customers.
The role acts as the central point of coordination between technical teams service providers customers.
Key Responsibilities
Responsibilities:
Review and validate submitted Requests for Change (RFCs)
Ensure all change records contain the required information and
supporting documentation
supporting documentation
Ensure classification and progress statuses are correct and maintained
as per the change process
as per the change process
Maintain the Change Request backlog
Pursue CAB and customer approval requests
Challenge incomplete or inadequate change submissions
Identify scheduling conflicts and potential service impacts
Communicate approved change requests to stakeholders
Coordinate customer and internal notifications
Ensure key stakeholders are informed throughout the change lifecycle
Identify and populate the correct day rates for chargeable CRs
Escalate risks issues and scheduling conflicts promptly
Coordinate escalation activities during high-risk changes
Verify implementation outcomes and status updates
Confirm appropriate closure process is completed
Validate documentation updates are completed where required
Produce change management reports and KPIs
Monitor change success rates and change-related incidents
Identify trends and recommend process improvement Support audits
and compliance reviews.
and compliance reviews.
Skills Knowledge and Expertise
Requirements:
Attention to detail
Risk awareness
Strong stakeholder management and communication skills
Excellent planning and organisation skills
Continual improvement mindset
Desirable:
Knowledge of ITIL Change Enablement / Change Management practices
Experience working within IT Service Management environments
Understanding of risk management and service governance
Required Experience:
IC
About Company
As a Microsoft-certified IT managed services provider, Codec offers best-in-class people and processes to lead successful digital transformation projects.
