B2B Sales Administrator

Role Overview

Reporting to the Wholesale National Account Manager the B2B Sales Administrator will support the wholesale sales function by managing the B2B ordering platform processing customer orders maintaining customer relationships and providing proactive sales support. The role combines sales administration customer service and telesales to help drive sales growth while ensuring an excellent customer experience.

Key Responsibilities

• Manage the B2B online ordering platform ensuring product pricing and stock information is accurate.
  
• Process and monitor wholesale customer orders from receipt through to delivery.
  
• Act as the main point of contact for customer queries relating to products pricing stock and orders.
  
• Build relationships with existing customers through regular communication and proactive account support.
  
• Promote new products and seasonal ranges through planned telesales activity.
  
• Identify opportunities to increase sales by reviewing customer purchasing trends and order history.
  
• Prospect new wholesale customers and support business development initiatives.
  
• Analyse sales reports and customer activity to identify growth opportunities.
  
• Provide sales administration reporting and project support to the Wholesale Sales team.
  
• Collaborate with Warehouse Supply Chain Finance and Marketing to ensure excellent customer service.
  

Candidate Profile

Experience

• 2 years experience in Sales Administration Internal Sales Wholesale Sales Support or Customer Service.
  
• Experience working with ERP/CRM systems and B2B ordering platforms.
  
• Previous telesales or account management experience is desirable.
  

Skills & Competencies

• Excellent communication and relationship-building skills.
  
• Strong organisational skills with excellent attention to detail.
  
• Commercially aware with the ability to identify sales opportunities.
  
• Proficient in Microsoft Office particularly Excel.
  
• Self-motivated customer-focused and able to manage multiple priorities in a fast-paced environment.